Counter Sales Associate

Colours, Inc.; Sioux Falls (SD); On-site; USD 19,286 - 27,552; Full time

Job summary

Colours, Inc. in Sioux Falls, SD is seeking a friendly Counter Sales Associate to greet walk-in customers, assist with product selection, and process transactions at the sales counter.

You will learn automotive and industrial coatings details to recommend solutions and ensure accurate order fulfillment. The role emphasizes teamwork, accuracy, and delivering a positive customer experience while supporting store operations and inventory control.

Qualifications

• High school diploma or equivalent required.
• Experience in retail or counter sales preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge on automotive and industrial coatings.
• Basic math skills for transactions.
• Strong organizational skills and attention to detail.
• Ability to lift and move products up to 75 lbs.
• Proficiency with basic computer and POS systems.

Responsibilities

• Greet customers promptly and provide exceptional service.
• Assist customers with product selection and recommendations.
• Process sales transactions, invoicing, payments, and returns.
• Ensure timely order fulfillment for walk-in and phone orders.
• Maintain strong product knowledge to explain features and benefits.
• Support inventory by stocking shelves and flagging low stock.
• Assist with receiving freight and organizing inventory.
• Build and maintain customer relationships to drive repeat business.
• Handle customer concerns professionally and efficiently.
• Answer phones and prepare orders as part of store operations.
• Follow company policies, safety procedures, and standards at all times.

Skills

Customer service

Communication

Sales support

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Cash register

Job description

Colours, Inc. is a leading distributor of automotive and industrial coatings, providing high-quality products, training, and service to customers across the region. We pride ourselves on reliable delivery, technical expertise, and a commitment to helping our customers succeed.

Position Summary:

We are currently seeking a friendly, dependable, and customer-focused Counter Sales Associate to join our team in Sioux Falls, SD. The Counter Sales Representative is responsible for providing exceptional customer service, processing sales transactions, and supporting customers with product selection and technical assistance at the sales counter. This role serves as a key point of contact for walk-in customers, contractors, and commercial clients, ensuring accurate order fulfillment and a positive customer experience. The Counter Sales Representative supports store operations while contributing to revenue growth and inventory accuracy.

Key Responsibilities:

• Greet customers promptly and provide exceptional service.
• Assist customers with product selection, technical questions, and recommendations to meet their project needs.
• Process sales transactions accurately, including invoicing, payments, returns, and order entry.
• Ensure timely and accurate order fulfillment for walk-in customers and phone orders.
• Maintain strong product knowledge to effectively communicate features, applications, and benefits.
• Support inventory management by stocking shelves, monitoring product levels, and communicating low-stock items.
• Assist with receiving freight, organizing inventory, and maintaining an orderly and customer-friendly store environment.
• Build and maintain strong customer relationships to drive repeat business and customer loyalty.
• Handle customer concerns and resolve issues professionally and efficiently.
• Support store operations as needed, including answering phones, preparing orders, and assisting with general administrative
• tasks.
• Follow company policies, safety procedures, and operational standards at all times.

Requirements

• High school diploma or equivalent required.
• Previous experience in retail, counter sales, customer service, or a similar role preferred.
• Strong communication and interpersonal skills.
• Ability to learn product knowledge and technical information related to automotive and industrial coatings.
• Basic math skills with the ability to accurately process transactions and handle payments.
• Strong organizational skills and attention to detail.
• Ability to lift and move products up to 75 lbs as needed.
• Proficiency in basic computer systems and point-of-sale systems preferred.

Key Competencies:

• Customer service excellence
• Product knowledge and technical aptitude
• Sales support and upselling ability
• Attention to detail and accuracy
• Strong communication and interpersonal skills
• Time management and multitasking
• Team collaboration and support
• Accountability and reliability