Counter Sales Associate

Mcnaughton-mckay Electric Co; Hamtramck (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

McNaughton-McKay Electric Company is seeking a Branch Counter Sales Associate in Hamtramck, MI. You will greet customers, relay product availability and pricing, and act as a liaison between customers and staff to ensure accurate transactions.

You will develop product knowledge, assist with inquiries, and support inventory processes while contributing to a friendly, efficient sales environment.

Qualifications

• High School Diploma or GED required or equivalent.
• Customer service experience is essential.
• Ability to stand for extended periods and lift light loads as needed.
• Availability from 6am–7pm with occasional Saturdays.
• Reliability and transportation to the Hamtramck location.

Responsibilities

• Greet customers within 30 seconds of entry.
• Communicate clearly with customers and internal staff.
• Build relationships with customers and colleagues.
• Answer sales and general inquiries by phone.
• Maintain knowledge of products and inventory.
• Assess customer needs and provide solutions.
• Support stock, pricing and checkout accuracy.
• Back-up delivery driving when needed.
• Process returns and assist with inventory counts.
• Follow COVID-19 protocols and keep area clean.

Skills

Customer service

Multitasking

Active listening

Sales experience

Communication

Education

High School Diploma or GED

Tools

Point of Sale

Job description

Job Details

Job Location: Hamtramck, MI - 2001 Caniff Ave - Hamtramck, MI 48212

Position Type: Full Time

Caniff Electric Supply

(A wholly owned subsidiary of McNaughton-McKay Electric Company)

Branch Counter Sales Associate

The Counter Sales Associate interfaces with customers daily, relays accurate information on products, pricing and stock availability and acts as a liaison and customer advocate.

In this role, you will:

• Greet customers within 30 seconds of entry
• Openly and effectively communicate to our external customers as well internal employees
• Form long lasting relationships with both external customers and internal employees
• Answer customer phone calls for sales and general inquiries
• Maintain and grow with product and industry knowledge.
• Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
• Achieve personal development tasks as well as sales goals
• Accurately pull, check, and stage parts/products.
• Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
• Assure transactional accuracy at point of sale
• General upkeep, COVID-19 protocols, and cleaning
• General warehouse duties including but not limited to stock put-away, organization
• Process customer returns and perform product cycle counts
• Partake in receiving and posting of inventory, including hilo usage and data entry
• Act as back-up delivery driver

To be successful in this role, you will have/be:

• Friendly and responsive; enthusiastic demeanor and optimistic attitude
• Time management skills and ability to multitask
• Exceptional listening skills and the ability to correctly interpret customer needs and objectives
• Customer focused, with a continuous commitment to customer service
• Customer service experience
• High School Diploma, GED or military equivalent
• Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
• Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
• Reliable transportation
• Previous industry experience and/or sales experience is a plus

EEO/AA/M/F/Vet/Disability Employer