Counter Sales Associate

Mcnaughton Mckay Group; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Caniff Electric Supply, a subsidiary of McNaughton-McKay Electric Company, in Hamtramck, MI, is seeking a Branch Counter Sales Associate to deliver friendly, responsive service at the counter.

You will greet customers, communicate with both external customers and internal staff, build relationships, answer sales inquiries, and maintain inventory accuracy. The ideal candidate has customer service experience and the ability to lift 50+ pounds.

Qualifications

• Customer service experience
• Excellent listening and communication skills
• Ability to multitask and manage time effectively

Responsibilities

• Greet customers within 30 seconds of entry
• Openly and effectively communicate to customers and internal staff
• Form long lasting relationships with customers and internal employees
• Answer customer phone calls for sales and general inquiries
• Maintain and grow product and industry knowledge
• Provide customer solutions by assessing needs
• Accurately pull, check, and stage parts/products
• Identify inventory errors and assist in correction
• Assure transactional accuracy at point of sale
• General upkeep and warehouse duties
• Process customer returns and perform inventory counts
• Act as back-up delivery driver

Skills

Customer service

Communication

Multitasking

Listening

Time management

Education

High School Diploma or GED

Job description

Job Details

Hamtramck, MI - 2001 Caniff Ave - Hamtramck, MI 48212

Position Type: Full Time

Caniff Electric Supply (A wholly owned subsidiary of McNaughton-McKay Electric Company)

Branch Counter Sales Associate

• Greet customers within 30 seconds of entry
• Openly and effectively communicate to our external customers as well internal employees
• Form long lasting relationships with both external customers and internal employees
• Answer customer phone calls for sales and general inquiries
• Maintain and grow with product and industry knowledge.
• Provide customer solutions and troubleshooting by assessing and diagnosing customer needs
• Achieve personal development tasks as well as sales goals
• Accurately pull, check, and stage parts/products.
• Identify inventory errors and discrepancies and bring management to their attention as well as assisting to correct and prevent them.
• Assure transactional accuracy at point of sale
• General upkeep, COVID-19 protocols, and cleaning
• General warehouse duties including but not limited to stock put-away, organization
• Process customer returns and perform product cycle counts
• Partake in receiving and posting of inventory, including hilo usage and data entry
• Act as back-up delivery driver

To be successful in this role, you will have/be:

• Friendly and responsive; enthusiastic demeanor and optimistic attitude
• Time management skills and ability to multitask
• Exceptional listening skills and the ability to correctly interpret customer needs and objectives
• Customer focused, with a continuous commitment to customer service
• Customer service experience
• High School Diploma, GED or military equivalent
• Physical activity including but not limited to being on feet for 6-8 hours per shift, standing, walking, typing/computer usage, ladder usage, bending, kneeling and lifting 50+ pounds intermittently
• Availability from 6am - 7pm; occasional Saturday. Typical schedule from 7-5 Monday through Friday.
• Reliable transportation
• Previous industry experience and/or sales experience is a plus

EEO/AA/M/F/Vet/Disability Employer