Counter Sales Associate

Johnstone Supply, The Balsan Group; Albuquerque (NM); On-site; USD 30,000 - 33,000; Full time

Job summary

Johnstone Supply, The Balsan Group, in Albuquerque, NM, is seeking a Counter Sales and Service Associate to assist HVAC/R customers with parts and equipment. You will learn products and services to confidently engage customers and offer reliable solutions while building relationships in a team environment.

Responsibilities include greeting customers, providing product information, processing transactions, and collaborating with contractors and technicians to meet needs.

Qualifications

• High school diploma or equivalent.
• Experience in HVAC, plumbing, or building products is preferred, but training is provided.
• Computer proficiency with RF scanners and warehouse coding systems.
• Must be able to frequently lift over 50 lbs.

Responsibilities

• Greet and assist walk-in and call-in customers professionally.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell to maximize sales opportunities.
• Process customer transactions including orders, quotes, returns, and special requests.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Collaborate with contractors, technicians, and internal teams to fulfill product needs.

Skills

Customer service

Phone communication

Education

High school diploma or equivalent

Tools

RF scanners

Warehouse coding systems

Job description

About Us

We're a fast-growing HVAC wholesaler in Santa Fe, New Mexico - bringing decades of expertise, top-tier products, and a culture built on being Driven, Creative, Accountable, and Servant-minded.

Why You'll Love Working Here

• Best-in-class benefits: comprehensive health, dental, vision, 401(k), generous PTO, and more
• Competitive pay: industry-leading wages plus performance-based incentives
• Fun, fast-paced environment: collaborate with passionate pros, tackle fresh challenges daily, and celebrate wins together

Ready to Grow with Us?

If you thrive in a dynamic setting, share our values, and want to help shape a best-in-class wholesale operation, we'd love to hear from you. Let's build something great - together.

JOB SUMMARY

The Counter Sales and Service Associate will be responsible for helping our HVAC/R customers find the parts and equipment they need with prompt, friendly, and professional service. A candidate for this position must possess the ability, and desire, to learn about industry products and services to effectively engage customers in conversation to understand their needs and confidently offer reliable solutions. This position requires an individual that works well in a team environment to build positive relationships with repeat customers.

Key Responsibilities

Sales Counter / Customer Service

• Greet and assist walk-in and call-in customers in a professional, courteous manner.
• Generate new and repeat sales by providing accurate product and technical information.
• Upsell and cross-sell products to maximize sales opportunities and enhance customer satisfaction.
• Process customer transactions including orders, quotes, returns, and special requests through POS or ERP system.
• Communicate availability, pricing, promotions, and delivery status with customers.
• Work with contractors, technicians, and internal team members to fulfill product needs.

Qualifications

• Excellent customer service and phone communication skills
• Experience in HVAC, plumbing, or building products is preferred, but will train the right person
• High school diploma or equivalent required
• Computer Proficiency, including RF scanners and warehouse coding systems
• Must be able to frequently lift over 50 lbs. and perform physically demanding tasks.

• Pay Rate: $22-$24/Hour DOE