Counter Sales

Hajoca Corporation; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Hajoca Corporation in Philadelphia is seeking a Counter Salesperson to assist walk-in customers, process sales orders, and support inside/outside sales activities. You’ll maintain the counter area, provide product information, and help meet revenue and margin targets with accuracy and safety in mind.

The role emphasizes strong communication, product knowledge, and the ability to build relationships with customers and co-workers. Experience in a plumbing-related environment is a plus.

Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center.
• Outstanding customer service, verbal communication, and generous listening skills.
• Comprehensive knowledge of product; able to suggest associated products for purchase.
• Able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Able to learn to operate warehouse material-handling equipment.
• Able to learn to operate and demonstrate hand tools.

Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Skills

Customer service

Counter sales

Product knowledge

Communication

Relationship building

Safety awareness

Inventory awareness

Order processing

Job description

Company Description Hajoca Corporation began in 1858 when an entrepreneur invested $200 to start a plumbing-related business in Philadelphia. Over more than 150 years, Hajoca has grown into a respected leader in the plumbing industry, helping to drive advances in plumbing products and services. The company’s long-term success is rooted in a distinctive business philosophy and a strong commitment to its people. Team members benefit from a stable, established organization that values initiative, collaboration, and professional growth. Hajoca offers opportunities to contribute to a legacy business while serving customers in local markets.

Job Overview

Counter Salespeople provide sales and support to walk-in customers at our will-call sales counters, ensuring the highest levels of customer satisfaction. They work safely, effectively, and accurately in accordance with Company policy and procedure. They maintain, stock, and clean the counter sales area merchandise and displays, and support Inside Sales and Outside Sales activities.

Core Job Responsibilities

• Confidently assist customers who purchase and/or pick up merchandise at the Profit Center.
• Accurately process and fill Sales Orders generated at the sales counter.
• Attract and retain customers.
• Work with the PCM to establish revenue and margin targets.
• Verify the Pick Ticket ship date is the date the material is picked up by the customer, update accordingly, and obtain customer signature before releasing material.
• Provide customers with reliable information regarding product specifications, pricing, and availability.
• Keep the counter area and merchandise displays clean, neat, current, stocked and safely displayed.
• Ensure security and control is upheld at this primary point of customer contact.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Process cash sale returns and refund paperwork in accordance with Company policy and procedure.
• Inform supervisor of inventory levels or stock depletions that could impact customer service levels.
• Assist co-workers in servicing customers, including answering incoming calls, stocking merchandise in the warehouse, and pulling orders for delivery.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Basic Qualifications

• 1+ years’ experience in customer service or counter sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center
• Outstanding customer service, verbal communication, and generous listening skills.
• Comprehensive knowledge of product; able to suggest associated products for purchase.
• Able to build and maintain a positive working relationship with customers, vendors and co-workers.
• Able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, and ask for the order.
• Know of, be able to apply and practice safety precautions in a warehouse and material handling environment.
• Able to learn to operate warehouse material-handling equipment.
• Able to learn to operate and demonstrate hand tools.
• Add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
• Able to learn and operate the computer related systems used to process orders.
• Read, write, speak, and understand English.