Counter Sales

thegranitegroup; Springfield (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Paid holidays

Employee discounts

Community involvement programs

Job summary

The Granite Group in Springfield, MA is seeking a counter sales associate who is motivated, detail oriented, and customer focused to help customers in our HVAC and plumbing product lines.

You will answer inquiries, suggest products, process transactions, and keep a clean, organized showroom while collaborating with teammates to hit sales goals. This role requires strong communication, a willingness to learn, and adaptability in a fast paced environment; weekend/evening shifts may be required.

Qualifications

• High school diploma or equivalent is required.
• Prior customer service, retail, or sales experience preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency; HVAC or plumbing knowledge is a plus.

Responsibilities

• Provide exceptional customer service by assisting with inquiries and purchases.
• Recommend products based on customer needs and preferences.
• Process sales transactions and maintain computer records.
• Keep the workspace clean, organized, and safe.
• Stay informed on product features, pricing, and availability.
• Collaborate with team members to meet sales goals.
• Maintain up-to-date product knowledge and monitor industry trends.

Skills

Customer service

Retail sales

Communication

Computer proficiency

HVAC knowledge

Education

High school diploma

Job description

Counter Sales-

Job Summary

We are looking for a motivated, detail oriented, and customer-focused individual to join our team as a counter sales associate. This role is ideal for someone with an interest in HVAC or plumbing products, strong communication skills, and a passion for delivering outstanding customer service.

In this position, you will be a key point of contact for customers‑answering inquiries, recommending products, processing transactions, and ensuring a clean, organized work environment. Additional responsibilities include assisting with inventory management, stocking shelves, coordinating material transfers between branches and vendors, and maintaining accurate computer records.

The right candidate will enjoy problem‑solving, working in a team‑oriented environment, and contributing to the overall success of the sales department.

Qualifications

• High school diploma or equivalent required
• Prior customer service, retail, or sales experience strongly preferred.
• Strong communication and interpersonal skills.
• Computer proficiency required: HVAC or plumbing knowledge is a plus (not required)

Responsibilities

• Provide exceptional customer service by assisting with product inquiries and purchases.
• Recommend products tailored to customers’ needs and preferences.
• Accurately process sales transactions and maintain computer records.
• Keep the work environment clean, organized, and safe.
• Stay informed on products features, pricing, and availability.
• Collaborate with team members to meet sales goals and service targets.
• Maintain up-to-date product knowledge and monitor industry trends.

Additional Requirements

• Ability to thrive in a fast‑paced environment.
• Strong problem-solving and organizational skills..
• Willingness to learn and adapt to changes in product offerings.
• Flexibility to work weekends or evenings as needed.

Benefits

• Comprehensive health benefits for you and your family
• 401(k) with company match
• Financial protection programs (HAS, FSA, Life insurance, etc.)
• Paid time off (15 days annually) plus paid company holidays.
• Wellness discounts and team member assistance programs.
• Employment discounts
• Opportunities to get involved in the community through programs such as TGG Cares.