Counter Sales

Rhode Island Commerce; Florence (KY); On-site; USD 57,308,000 - 71,635,000; Full time

Job summary

Rhode Island Commerce in Florence, KY is seeking a Counter Sales Associate to assist customers with orders for Will Call and Delivery, while researching special requests and warranty information. You will handle material requests by phone or in person and maintain a friendly, helpful attitude at the counter.

Responsibilities include processing customer material requests, quoting non-stock items, providing quotations, and following up on delivery lead times.

Qualifications

• Customer service experience is preferred.
• Typing orders for Will Call & Delivery.
• Research Special Requests and Warranty Information.
• Maintain a helpful, friendly attitude with customers.

Responsibilities

• Taking and accurately processing all customer material requests.
• Source and quote non-stock items.
• Provide quotations to customers when requested.
• Put away counter and parts stock.
• Follow-up and communicate lead times on back-orders.
• Write up and process credits for returned material.
• Process all warranty items per procedure manual.
• Follow-up on all customer quotations.
• Track and fill out lost sales on the 0-Phones form.
• Attend company-sponsored product training seminars.

Skills

Customer service

Order processing

Quotations

Warranty information

Product knowledge

Job description

• Base Pay $20.00 - $25.00 / Hour
• Average Bonus $1,435.00
• Employee Type Full Time

Description

Overview:

Counter Sales Associate responsibilitiesinclude but are not limited to the following: Assisting customers by providing excellence customer service with typing orders for Will Call & Delivery, researchingSpecial Request and Warranty Information, and providing general information on products sold and stocked. Material request are processed over the phone or in person at our will call counter. Our counter people are expected to be enthusiastic, responsive and friendly. They should always maintain a helpful and courteous attitude when dealing with our customers. This position reports directly to the Branch Manager.

Responsibilities:

KEY TASKS

• Taking and accurately processing all customer material requests
• Source and quote non-stock items
• Provide quotations to our customer when requested
• Put away counter and parts stock
• Follow-up and communicate lead times on customer back-orders.
• Write up and process credits for return material
• Process all warranty items in accordance with our warranty procedure manual
• Follow-up on all customer quotations
• Track and fill out lost sales on our 0-Phones form
• Attend company sponsored product training seminars

KEY RESULTS AREA

• Product Knowledge
• Accuracy and quantity of order processing

Attitude and responsiveness displayed when servicing customer