Counter Manager, Penhaligon's

Puig; New York (NY); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health and dental insurance

Life and disability insurance

401K

Paid holidays

Generous paid time-off policy

Hybrid work environment

Career opportunities

Job summary

A leading fragrance company is seeking a Counter Manager in New York, NY, to oversee the Penhaligon's and Christian Louboutin fragrance counter at Bloomingdales. The successful candidate will lead the team, drive sales, and ensure exceptional client experiences. Ideal applicants have over 5 years of luxury retail management experience and a strong understanding of fragrances. This position offers a competitive salary and comprehensive benefits, embodying a dynamic leadership role in a prestigious environment.

Qualifications

• 5+ years of experience in boutique or luxury retail management.
• Proven ability to lead and develop high-performing teams in a luxury retail environment.
• Strong understanding of niche fragrances and client service excellence.
• Detail-oriented with strong organizational and multitasking skills.
• Passion for Christian Louboutin and commitment to brand representation.

Responsibilities

• Oversee daily operations and lead a team of fragrance specialists.
• Drive sales and build client relationships.
• Ensure operational excellence and brand compliance.
• Maintain accurate inventory and client records.
• Represent the brand during in-store events.

Skills

Leadership

Sales Strategy

Client Relationship Management

Team Development

Operational Management

Detail-oriented

Multitasking

Microsoft Office proficiency

Education

5+ years of experience in luxury retail management

Job description

The Counter Manager will manage Penhaligon’s and Christian Louboutin fragrances at Bloomingdales 59th Street. This is a dynamic leadership role where you will oversee the daily operations of the counter, lead a team of fragrance specialists, and deliver exceptional client experiences that reflect the prestige of the brand. You will be responsible for driving sales, cultivating client relationships, and ensuring operational excellence in alignment with Puig’s values and standards.

What you’ll get to do:

Lead Sales Strategy & Execution

• Set and monitor individual and team sales goals, ensuring alignment with brand targets
• Drive pre-sell strategies and maximize performance during product launches and seasonal campaigns
• Analyze sales data to identify trends, opportunities, and areas for improvement.

Deliver Exceptional Client Experience

• Provide personalized consultations and product recommendations using brand rituals and storytelling
• Build and maintain a loyal client base through proactive outreach and clienteling
• Ensure all client interactions reflect the luxury standards of Christian Louboutin Beauté
• Recruit, train, and coach fragrance specialists to deliver high-performance results
• Conduct regular performance reviews and provide actionable feedback
• Foster a collaborative, inclusive, and motivating team culture

Operational Excellence

• Oversee inventory management, tester replenishment, and supply ordering
• Maintain accurate client records, selling tools, and reporting documentation
• Ensure compliance with health, safety, and brand standards

Visual Merchandising & Brand Representation

• Ensure counter presentation aligns with Puig’s visual guidelines in accordance to Penhaligon’s and Christian Louboutin’s luxury aesthetic
• Represent the brand during in-store events, trainings, and activations
• Uphold grooming standards and act as a brand ambassador

We’d love to meet you if you have:

• 5+ years of experience in boutique or luxury retail management
• Proven ability to lead and develop high-performing teams in a luxury retail environment
• Strong understanding of niche fragrances and client service excellence
• Detail-oriented with strong organizational and multitasking skills
• Proficient in Microsoft Office and retail systems; additional language fluency is a plus
• Passion for Christian Louboutin and commitment to brand representation
• Adaptable, proactive, and driven to learn and grow
• Available for a flexible schedule, including weekends, holidays, and occasional extended hours as needed.

Compensation:

As required by New York State’s salary transparency law, effective November 2022, the expected base salary for this position ranges from $65,000.00 - $85,000.00 annually. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team.We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family-owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, Byredo, Dr. Barbara Sturm, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.