Client Advisor, BYREDO (Newbury St.)

Puig; Boston (MA); On-site; USD 30,000 - 34,000; Full time

Job summary

Puig's BYREDO Newbury in Boston seeks a full-time client advisor to drive sales and service through exceptional client experience, personalized clienteling, and operational excellence. This role combines storytelling, in-depth product knowledge, and a passion for beauty to inspire and connect with clients in a luxury retail setting.

You will build rapport with returning clients, showcase Byredo’s portfolio across fragrance, makeup, and home, and use CRM tools to nurture loyalty.

Qualifications

• 2+ years of experience in luxury retail, beauty, or makeup sales.
• Proven ability to build strong client relationships and achieve sales targets.
• Availability to work weekends and holidays on an as-needed basis.
• A proactive, adaptable, and dependable attitude.

Responsibilities

• Maintain knowledge of industry and market trends to evolve and optimize sales strategies.
• Provide exceptional BYREDO client experience, demonstrating expertise and understanding of our elevated selling approach.
• Build rapport with returning clients by recognizing and understanding their needs, ensuring a personalized and unified shopping experience.
• Showcase Byredo’s wide product portfolio across all categories, offering curated recommendations and crafting memorable shopping moments for each client.
• Exceed KPI’s through strategic cross-selling by fostering meaningful and familiar client relationships.
• Leverage Byredo’s CRM tools to manage client information, driving loyalty and delivering customized personalization.
• Collaborate with the team during store meetings by contributing innovative ideas and actionable retail strategies.

Skills

Luxury retail

Client relationship building

Sales targets

Weekend availability

Job description

BYREDO Newbury seeks a full-time client advisor to drive sales & service through exceptional client experience, personalized clienteling, and operational excellence. This role combines storytelling, in-depth product knowledge, and a passion for beauty to inspire and connect with clients. Be part of a brand that redefines luxury through creativity and experience. At BYREDO, you’ll inspire clients, work with a team that values collaboration, and have the opportunity to grow in a fast-paced environment.

What you’ll get to do:

• Maintain knowledge of industry and market trends to evolve and optimize sales strategies
• Provide exceptional BYREDO client experience, demonstrating expertise and understanding of our elevated selling approach
• Build rapport with returning clients by recognizing and understanding their needs, ensuring a personalized and unified shopping experience
• Showcase Byredo’s wide product portfolio across all categories, (fragrance, makeup, home, byproduct) offering curated recommendations and crafting memorable shopping moments for each client
• Exceed KPI’s through strategic cross-selling by fostering meaningful and familiar client relationships
• Leverage Byredo’s CRM tools to manage client information, driving loyalty and delivering customized personalization
• Collaborate with the team during store meetings by contributing innovative ideas and actionable retail strategies

Client Experience & Brand Expertise:

• Build and nurture client relationships through personalized outreach and clienteling activities including master classes and new launch events
• Provide after-sales service with care and attention, ensuring client satisfaction
• Create personalized shopping experiences that reflect each client’s unique tastes and aspirations, building connections that build long‑term loyalty
• Develop and maintain knowledge of Byredo’s full product offerings spanning across all categories
• Actively engage in product presentations, engage in training sessions, and stay aware of new launches, industry innovations, and emerging trends
• Uphold Byredo’s commitment to excellence by ensuring detailed care, handling, and presentation of products, adhering to the highest standards of luxury and elevating the overall client experience

Operations:

• Support continuous store operations by managing inventory with accuracy, stock replenishment, and proactive theft prevention measures to maintain operational efficiency
• Offer valuable suggestions to develop and execute retail strategies that drive business growth and enhance the client experience
• Curate and maintain visually compelling product displays that align with Byredo’s visual merchandising guidelines and create a captivating, in‑store environment that reflects the brand’s DNA

We'd love to meet you if you have:

• 2+ years of experience in luxury retail, beauty, or makeup sales
• Proven ability to build strong client relationships and achieve sales targets
• Availability to work weekends and holidays (on an as needed basis)
• A proactive, adaptable, and dependable attitude
• Available for a flexible schedule, including weekends, holidays, and occasional extended hours as needed
• Ability to lift boxes as needed for inventory replenishment

Compensation:

As required by the Massachusetts state salary transparency law, effective November 2022, the expected base salary for this position is between $22.00-$25.00 hourly. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure.

EEOC:

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

Diversity, Equity, and Inclusion Commitment:

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

About Puig:

Puig creates unique and highly desirable beauty and fashion brands that empower people to reinforce their self-esteem and find their own expression in a family‑owned company that aims to leave a better world for the next generation.

Our brand portfolio is structured in three divisions: Beauty and Fashion, with the owned brands Carolina Herrera, Nina Ricci, Paco Rabanne, Byredo, Jean Paul Gaultier, Dries Van Noten, Penhaligon’s, and L’Artisan Parfumeur; the licenses of Christian Louboutin and Comme des Garçons perfumes; and Lifestyle fragrances, among them Adolfo Dominguez, Antonio Banderas, Shakira, and Benetton. The Charlotte Tilbury division, which includes the luxury makeup brand and the Derma division, with the Apivita, Uriage and Isdin brands. We sell products in 150 countries and operate 26 subsidiaries.

At Puig we honor the values and principles put in place by three generations of family leadership. Today we continue to build on that legacy, through conscious commitments in our ESG agenda (environmental, social, and governance) aligned with the UN Sustainable Development Goals.