Count Room Operations Leader

Treasure Island Hotel Casino; Nevada; On-site; USD 52,000 - 70,000; Full time

Job summary

Treasure Island Hotel Casino is seeking a Count Team Supervisor to oversee daily department operations and train both supervisory and non-supervisory staff. You will work with guests, co-workers, and leadership to address issues and maintain a high standard of service.

This role requires strict adherence to regulatory standards, accurate mathematical work, and the ability to manage confidential information while fostering a positive, collaborative work environment.

Qualifications

• Previous management or supervisory experience required.
• Two (2) years of Count Team experience required.
• Knowledge of regulations and laws regarding hiring and maintaining a positive and professional work environment.
• Be able to conduct mathematical transactions quickly and accurately.
• A high regard for maintaining a good attendance record.
• Promote team spirit and gain the respect of the team by demonstrating a good work ethic.
• The ability to work in a structured, organized, and highly regulated environment.
• Ability to use a computer and ten-key calculator quickly and accurately.
• Must have, or be able to obtain, a Gaming Registration.

Responsibilities

• Oversee the daily department operations of the Count Team
• Responsible for the training and development of all supervisory and non-supervisory personnel
• Communicate effectively with guests, co-workers, and company leadership
• Establish good rapport with the Main Cage, Slots, Tables Games and Revenue Audit departments to address problems as they arise
• Address employee issues in a calm, effective, intelligent, and fair manner
• Communicate department issues to the Executive Director of Casino Finance
• Analyze problems to find solutions
• Maintain confidential information
• Create and maintain a positive work environment which promotes teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction
• Create and implement department policies and procedures
• Ensure all Count Team procedures remain in compliance with the Minimum Internal Control Standards required by the Gaming Control Board
• Manage and participate in the Count Room functions, ensuring the integrity of the drop and count
• Interview all Count Team applicants for supervisory and non-supervisory positions
• Knowledge in utilizing office equipment, such as ten-key calculators, multi-line telephones, computer equipment, copy machines and fax machines
• Trouble shoot problems and provide supervisory and non-supervisory personnel with constructive feedback
• Order all department supplies and arrange equipment repairs and maintenance
• Must maintain a flexible work schedule to attend meetings, outside of normal department work hours
• Perform all duties as deemed necessary for the success of the department

Skills

Count Team experience

Leadership experience

Mathematical transactions

Regulatory compliance

Attendance & reliability

Work ethic & teamwork

Computer skills

Ten-key calculator proficiency

Gaming Registration eligible

Job description

Treasure Island Hotel Casino is seeking a Count Team Supervisor to oversee daily department operations and train both supervisory and non-supervisory staff. You will work with guests, co-workers, and leadership to address issues and maintain a high standard of service.

This role requires strict adherence to regulatory standards, accurate mathematical work, and the ability to manage confidential information while fostering a positive, collaborative work environment.