Count Room Operations Manager

Treasure Island Hotel Casino; Las Vegas, Northern (NV, KY); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Treasure Island Hotel & Casino is seeking a Count Team Supervisor to oversee daily operations, train staff, and ensure accurate, compliant counting procedures. You will communicate with guests and departments, address issues professionally, and maintain confidentiality while fostering a positive, collaborative work environment.

The role requires supervisory experience, 2 years in Count Team, strong math skills, and the ability to obtain a Gaming Registration.

Qualifications

• Previous management or supervisory experience required.
• Two (2) years of Count Team experience required.
• Knowledge of regulations and laws regarding hiring and maintaining a positive and professional work environment.
• Be able to conduct mathematical transactions quickly and accurately.
• A high regard for maintaining a good attendance record.
• Promote team spirit and gain the respect of the team by demonstrating a good work ethic.
• The ability to work in a structured, organized, and highly regulated environment.
• Ability to use a computer and ten-key calculator quickly and accurately.
• Must have, or be able to obtain, a Gaming Registration.

Responsibilities

• Oversee the daily department operations of the Count Team.
• Responsible for the training and development of all supervisory and non-supervisory personnel.
• Communicate effectively with guests, co-workers, and company leadership.
• Establish good rapport with the Main Cage, Slots, Tables Games and Revenue Audit departments to address problems as they arise.
• Address employee issues in a calm, effective, intelligent, and fair manner.
• Communicate department issues to the Executive Director of Casino Finance.
• Analyze problems to find solutions.
• Maintain confidential information.
• Create and maintain a positive work environment which promotes teamwork, performance, feedback, recognition, mutual respect, and employee satisfaction.
• Create and implement department policies and procedures.
• Ensure all Count Team procedures remain in compliance with the Minimum Internal Control Standards required by the Gaming Control Board.
• Manage and participate in the Count Room functions, ensuring the integrity of the drop and count.
• Interview all Count Team applicants for supervisory and non-supervisory positions.
• Knowledge in utilizing office equipment, such as ten-key calculators, multi-line telephones, computer equipment, copy machines and fax machines.
• Trouble shoot problems and provide supervisory and non-supervisory personnel with constructive feedback.
• Order all department supplies and arrange equipment repairs and maintenance.
• Must maintain a flexible work schedule to attend meetings, outside of normal department work hours.
• Perform all duties as deemed necessary for the success of the department.

Skills

Supervisory experience

Count Team experience

Mathematical accuracy

Effective communication

Problem solving

Job description

Treasure Island Hotel & Casino is seeking a Count Team Supervisor to oversee daily operations, train staff, and ensure accurate, compliant counting procedures. You will communicate with guests and departments, address issues professionally, and maintain confidentiality while fostering a positive, collaborative work environment.

The role requires supervisory experience, 2 years in Count Team, strong math skills, and the ability to obtain a Gaming Registration.