Count Room Manager

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Count Manager to oversee Count Room Operations and ensure compliance with Nevada Gaming Regulations. This role involves supervising daily operations, managing a motivated team, and collaborating with various departments to address issues. The ideal candidate will possess strong analytical and problem-solving skills, alongside excellent communication abilities. This position offers a dynamic work environment where accuracy and efficiency are paramount, making it an exciting opportunity for those looking to advance their careers in the gaming industry.

Qualifications

• 5+ years experience in a count room environment, with at least 3 years in a supervisory role.
• Proven ability to manage and develop motivated teams through training and coaching.

Responsibilities

• Supervise Count Room functions ensuring compliance with Gaming regulations.
• Distribute daily work assignments and manage the Count Team.
• Investigate variances to mitigate fraud risks.

Skills

Team Management

Analytical Skills

Problem-Solving

Communication Skills

Mathematical Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Windows Applications

Bally’s CMP

SDS Programs

Job description

Overview

The Count Manager is responsible for ensuring compliance with Nevada Gaming Regulations related to all Count Room Operations. They oversee daily operations and supervise activities within the Count Department, while demonstrating high levels of professional and personalized guest service aligned with the Company’s brand standards and core values (K.E.E.P. – Kindness, Engagement, Empathy, and Positivity).

Responsibilities

1. Supervise and participate in the Count Room functions, ensuring the integrity of the count and compliance with Gaming regulations.
2. Distribute daily work assignments to the Count Team.
3. Handle interviewing, hiring, scheduling, and disciplinary actions for the Count Team and Vending personnel.
4. Collaborate with Cage Supervisors, Slot Supervisors, and Casino Shift Managers to address issues promptly.
5. Ensure proper maintenance of equipment and adequate inventory of supplies.
6. Act as a liaison between the Count Room and other departments, providing necessary assistance.
7. Investigate variances or exceptions to mitigate fraud risks.
8. Maintain flexibility in work schedule for meetings or conferences outside normal hours.
9. Work efficiently in a fast-paced environment, ensuring accuracy when handling money.
10. Manage drop and count procedures for ticket redemption machines, ATMs, arcade revenue, and repair games as needed.
11. Maintain reports related to revenue areas like Vending and Arcade.
12. Oversee vending inventories and revenue in the absence of vending attendants.
13. Coordinate with vendors for equipment purchases and maintenance.
14. Supervise slot drop and counts across all Gaming departments, ensuring compliance with Nevada Gaming Control Board laws and regulations.
15. Perform all Count Room functions proficiently.

Supervisory Responsibilities

• Count Team Attendants
• Vending Attendants

Qualifications

Candidates must meet the following requirements to perform satisfactorily:

• Proven ability to manage and develop motivated teams through training and coaching.
• Knowledge of Nevada Gaming Control Board standards related to drop and count processes.
• Strong analytical, problem-solving, organizational, and multi-tasking skills.
• Excellent verbal and written communication skills in English.
• Efficiency and independence in work, with consistent quality results.
• Proficiency in Microsoft Windows applications and other relevant software.
• Ability to use a 10-key calculator proficiently.
• Proficiency in Bally’s CMP and SDS programs.
• Minimum age of 21 and ability to obtain Nevada Gaming Registration.
• High School diploma or equivalent.
• At least five years’ experience in a count room environment, with a minimum of three years in a supervisory role.
• Basic mathematical skills for position responsibilities.
• Ability to read and understand policies and procedures.
• Effective communication skills with guests, employees, and management.
• Ability to complete standard forms and reports.

Disclaimer: The above overview provides a high-level summary of the responsibilities and qualifications for this position and does not encompass the full job description, which includes additional duties, skills, and working conditions. For more information or to view the complete job description, contact the Human Resources department at the applicable location.