Count Room Manager

Golden Nugget Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Count Room Manager to oversee daily operations and ensure compliance with Nevada Gaming Regulations. This dynamic role involves supervising the Count Team, managing drop and count operations, and maintaining high standards of guest service. The ideal candidate will possess strong analytical and problem-solving skills, along with a proven track record in team management. Join a forward-thinking organization that values kindness, engagement, empathy, and positivity in its operations, and make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of experience in a count room, with at least 3 years in a supervisory role.
• Knowledge of Nevada Gaming Control Board standards for drop and count.

Responsibilities

• Supervise Count Room functions and ensure compliance with Gaming regulations.
• Distribute daily work assignments and manage team operations.

Skills

Team Management

Analytical Skills

Problem-Solving

Organizational Skills

Communication Skills

Basic Math Skills

Education

High School Diploma

Tools

Microsoft Windows

Bally’s CMP

SDS Programs

Job description

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Overview

The Count Manager is responsible for ensuring compliance with Nevada Gaming Regulations related to all Count Room Operations. They will oversee the daily operations and supervise all activities within the Count Department, while providing high-level professional and personalized guest service that aligns with the Company’s brand standards and core values (K.E.E.P. - Kindness, Engagement, Empathy, and Positivity).

Responsibilities

• Supervise and participate in the Count Room functions, ensuring the integrity of the count and compliance with Gaming regulations.
• Distribute daily work assignments to the Count Team.
• Perform interviewing, hiring, scheduling, and disciplinary functions for the team.
• Collaborate with Cage Supervisors, Slot Supervisors, and Casino Shift Managers to address issues.
• Maintain equipment and supply inventory.
• Act as liaison between the Count Room and other departments.
• Investigate variances or exceptions to mitigate fraud risks.
• Work flexible hours for meetings or conferences outside normal shifts.
• Handle money accurately in a fast-paced environment.
• Manage drop and count operations for tickets, ATMs, arcade revenue, and repair games as needed.
• Maintain reports for revenue areas, vending inventories, and vendor relations.
• Oversee slot drop and counts in compliance with Nevada Gaming Control Board laws.

Supervisory Responsibilities

• Count Team Attendants
• Vending Attendants

Qualifications

• Experience managing and coaching teams.
• Knowledge of Nevada Gaming Control Board standards for drop and count.
• Strong analytical, problem-solving, organizational, and multi-tasking skills.
• Excellent communication skills in English.
• Proficiency in Microsoft Windows and relevant software, including Bally’s CMP and SDS programs.
• Minimum age 21; ability to obtain Nevada Gaming Registration.
• High School diploma or equivalent; five years’ experience in a count room, with at least three in a supervisory role.
• Basic math skills and ability to understand policies and procedures.

Disclaimer

The above overview is high-level; for full details, contact Human Resources at the applying location.