Counselor - Admitting Services Intake

10 John C. Lincoln Medical Center; Tempe (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

HonorHealth seeks a Registration Admitting professional to ensure patients have coverage for hospital stays and to collect and verify financial information across inpatient and outpatient services.

The role handles Medicaid applications, verifies coverage, and processes payments. Strong customer service and attention to accuracy are essential for success in this on-site position at Tempe Medical Center.

Qualifications

• Experience interacting with patients to resolve questions about billing and coverage.
• Ability to explain HonorHealth financial policies clearly to patients.
• Comfort with collecting payments and processing financial documents.

Responsibilities

• Ensure patients have coverage for their hospital stay.
• Obtain and verify Medicaid applications and other insurance information.
• Monitor and follow up on Medicaid applications and authorizations.
• Post payments and handle receipts and deposits; balance cash drawer.
• Maintain accurate demographic and financial information in the ADT system.

Skills

Customer service

Insurance verification

Financial counseling

Communication skills

Education

High School Diploma or GED

Associates or business school diploma

Job description

Primary City/State: Tempe Medical Center - 1500 S Mill Ave Tempe, AZ 85281

Category: Healthcare Support

Shift: Day

Department: Registration Admitting

DAYS MON-FRI 0730-1600

Great care starts with great people. (Like you.)

At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most - caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities

JOB SUMMARY

Ensures patients have coverage for their hospital stay. Obtain complex financial information regarding patients from various sources, notify insurance companies and assist with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assist Supervisor and Lead with the monitoring of patient financial issues and audit registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system.

ESSENTIAL FUNCTIONS

• Addresses complex financial issues with patients; explains HonorHealth financial policies.
• Determines point of service amounts due and collects.
• Obtains signature on all financial documents, include package plan agreements and insurance waivers.
• Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application.
• Monitors status of Medicaid applications.
• Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion. Ensures all demographic and financial information (including insurance verification and eligibility) is on account.
• Monitors authorizations for through dates and updates authorizations as needed. Notifies Case Management of patients that are likely to exhaust their Medicare days. Educates patients regarding rights, obligations and policies. Ensures account is secured or takes necessary steps to do so.
• Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepares receipts, daily bank deposits and batch receipts. Maintains balanced cash drawer.
• Adheres to all third party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes.

EDUCATION

• High School Diploma or GED Required
• Associates Or business school diploma Preferred

EXPERIENCE

• 1 year related experience Required
• 2 years of hospital registration/related field with customer service experience/insurance verification Preferred

LICENSE AND CERTIFICATIONS

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