Cosmetics Counter Lead: Customer Experience & Sales

Brobston Group; Orlando (FL); On-site; USD 36,000 - 58,000; Full time

Job summary

The Cosmetics Counter Manager at Brobston Group leads a team of Beauty Advisors to deliver excellent service and drive sales in store and online. The role emphasizes building customer relationships, sharing product knowledge, and maintaining an engaging merchandise presentation.

Responsibilities include creating a seamless in-store experience, driving sales with clients, contributing to merchandising and operations, and supporting staff to maintain productivity and welcoming service.

Qualifications

• High school diploma or equivalent.
• 3–5 years of related experience.
• Ability to read and interpret instructional documents.
• Availability to work flexible retail hours, including days, evenings, weekends, and holidays.
• Ability to stand and walk for extended periods, use computers and register equipment, and frequently lift or move up to 25 pounds.

Responsibilities

• Create a seamless, enjoyable in-store experience and cultivate customer relationships.
• Drive sales with in-store and online clients using technology.
• Participate in merchandising and operational requirements.
• Lead and support Beauty Advisors in providing welcoming service and maintaining productivity.

Skills

Customer service

Team leadership

Sales skills

Merchandising

Education

High school diploma

Job description

The Cosmetics Counter Manager at Brobston Group leads a team of Beauty Advisors to deliver excellent service and drive sales in store and online. The role emphasizes building customer relationships, sharing product knowledge, and maintaining an engaging merchandise presentation.

Responsibilities include creating a seamless in-store experience, driving sales with clients, contributing to merchandising and operations, and supporting staff to maintain productivity and welcoming service.