Cosmetics Concierge — Customer Experience Pro

Nordstrom; Minnetonka (MN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision, Dental

Retirement

Paid Time Away

Merchandise Discount

Job summary

Nordstrom in Minnetonka is seeking a Beauty Concierge dedicated to delivering outstanding customer service in a fast-paced retail setting. You will greet customers, share cosmetics expertise, and support store operations while maintaining confidentiality and a sense of urgency.

Strong communication and problem-solving are essential. Applicants should be able to connect customers to salespeople, handle multiple tasks, and lift light merchandise as needed.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers
• Ability to suggestive sell and connect customers to salespeople
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment
• Strong decision-making and problem-solving skills

Responsibilities

• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
• Support store operations by being a general store resource for customers and employees
• Make deliveries to customers

Skills

Customer service

Cosmetics knowledge

Communication

Sales / upsell

Prioritization

Problem-solving

Job description

Nordstrom in Minnetonka is seeking a Beauty Concierge dedicated to delivering outstanding customer service in a fast-paced retail setting. You will greet customers, share cosmetics expertise, and support store operations while maintaining confidentiality and a sense of urgency.

Strong communication and problem-solving are essential. Applicants should be able to connect customers to salespeople, handle multiple tasks, and lift light merchandise as needed.