Beauty Concierge: Customer Experience Pro

Nordstrom, Inc.; Durham, Northern (NC, KY); Hybrid; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement and Paid Time Away

Life Insurance and Disability

Merchandise Discount

EAP Resources

401k

PTO accruals

Holidays

Job summary

Nordstrom, Inc. is seeking a Beauty Concierge in Durham, NC. The role emphasizes exceptional customer service, detailed cosmetics knowledge, and serving as a helpful resource for both customers and staff.

The position involves greeting clients, answering cosmetic inquiries, and assisting with products, while supporting store operations and maintaining confidentiality. A strong emphasis on professional communication and efficiency is required.

Qualifications

• Ability to communicate clearly and professionally with coworkers and customers.
• Ability to suggestive sell and connect customers to salespeople.
• Strong sense of urgency and ability to prioritize multiple tasks in a fast-paced environment.
• Strong decision-making and problem-solving skills.

Responsibilities

• Greet and direct customers, assist customers with cosmetic inquiries/products and a variety of other services
• Possess knowledge of the cosmetics area in order to provide customers and employees with information and directions
• Support store operations by being a general store resource for customers and employees
• Maintain a high level of confidentiality
• Make deliveries to customers

Skills

Clear communication

Suggestive selling

Urgency and multitasking

Decision-making & problem solving

Job description

Nordstrom, Inc. is seeking a Beauty Concierge in Durham, NC. The role emphasizes exceptional customer service, detailed cosmetics knowledge, and serving as a helpful resource for both customers and staff.

The position involves greeting clients, answering cosmetic inquiries, and assisting with products, while supporting store operations and maintaining confidentiality. A strong emphasis on professional communication and efficiency is required.