Cosmetic Concierge

Biscayne Dermatology; Miami (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

Biscayne Dermatology is seeking a Cosmetic Concierge & Marketing Coordinator in Miami to enhance the patient experience and promote cosmetic services. This role involves providing exemplary client service and managing marketing efforts, ideally suited for a polished individual with experience in hospitality and a passion for aesthetics.

Benefits

Commission or bonus opportunities

Competitive hourly rate or salary

Complimentary or discounted skincare and treatments

Qualifications

• 1-3 years in luxury hospitality, patient coordination, or aesthetic medicine preferred.
• Self-motivated and able to multitask in a fast-paced environment.
• Passion for skincare, aesthetics, and wellness.

Responsibilities

• Main point of contact for cosmetic patients from inquiry to post-treatment follow-up.
• Plan and implement marketing campaigns across various platforms.
• Educate patients on aesthetic treatments.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Multitasking

Bilingual (English/Spanish)

Tools

Canva

Social media platforms

Job description

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Job Title: Cosmetic Concierge & Marketing Coordinator

Reports To: Practice Owner / Office Manager

Status: Full-Time | In-Office

Biscayne Dermatology is a premier dermatology practice in Miami led by Dr. Devorah Shagalov, a double board-certified and fellowship-trained dermatologist. We specialize in cutting-edge medical, surgical, and cosmetic dermatology, offering personalized care in a boutique setting.

Position Summary

We are seeking a polished, personable, and highly organized Cosmetic Concierge & Marketing Coordinator to elevate the patient experience and help drive the growth of our cosmetic services. This unique dual-role blends luxury client service with creative marketing responsibilities. The ideal candidate will serve as the trusted guide for our aesthetic patients while managing internal and external marketing efforts to promote our brand and services.

Key Responsibilities

Cosmetic Concierge (Front-Facing Responsibilities)

• Serve as the main point of contact for cosmetic patients—from initial inquiry through post-treatment follow-up

• Educate patients on available aesthetic treatments (e.g., injectables, lasers, chemical peels, microneedling, UltraClear, Sofwave, Fraxel, DermaV etc.)

• Coordinate and schedule cosmetic consultations and treatments with Dr. Shagalov and providers

• Build relationships to foster loyalty and high patient retention

• Maintain a concierge-level experience including greeting, hospitality, and personalized care

• Maintain confidentiality and professionalism at all times

• Upsell relevant products and services based on patient goals and provider recommendations

Marketing Coordinator (Back-End Responsibilities)

• Plan and implement monthly marketing campaigns across social media, email, and in-office displays

• Assist in curating engaging content for Instagram, Facebook, Google, etc

• Manage patient before-and-after photo library (with consent)

• Track analytics for patient acquisition sources and campaign performance

• Collaborate on promotional events, seasonal specials, and referral programs

• Coordinate patient reviews and testimonials on key platforms (Google, Yelp, RealSelf)

Qualifications

• 1–3 years of experience in luxury hospitality, patient coordination, or aesthetic medicine preferred

• Experience with social media marketing, Canva, or content creation tools

• Strong interpersonal and communication skills—must be outgoing, articulate, and warm

• Self-motivated, detail-oriented, and able to multitask in a fast-paced clinical setting

• A passion for skincare, aesthetics, and wellness

• Bilingual (English/Spanish) is required

• Competitive hourly rate or salary based on experience

• Commission or bonus opportunities for cosmetic upsells and campaign results

• Complimentary or discounted skincare and treatments

• Opportunity to work in a collaborative, boutique, patient-focused environment

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  Hospitals and Health Care

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Inferred from the description for this job

401(k)

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