Cake Decorator
Position Objective: To assist customers in their shopping experience by providing them with beautifully decorated baked goods in the most efficient, friendly, and courteous manner possible.
Reporting Structure: This position formally reports to the Bakery Manager.
Status: This is a non-exempt position.
Knowledge
The following is a list of any certifications, formal education, or training requirements for this position.
Essential Knowledge
- A valid driver’s license is required for deliveries.
- A food handling permit must be obtained within the first 14 days of employment.
- Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Non-Essential Knowledge
- A high school diploma or equivalent is preferred.
Skills
The following is a list of the basic skill requirements for this position.
Essential Job Functions
- Know and implement the Cosentino’s Customer Service Standards.
- Consult with customers to determine the bakery items that best meet their needs and clearly document all orders to ensure follow-through on service requests.
- Know your department products, procedures, and policies so that you can accurately and courteously answer customer questions.
- Decorate various bakery items in a neat, creative, and visually appealing manner.
- Merchandise cases to ensure fullness, freshness, and attractiveness of displays to promote sales.
- Effectively prepare, package, and label product for sale.
- Rotate fresh product into cases, coolers, and freezers to prevent the sale or use of stale/outdated product.
- Be able to efficiently operate, clean, and maintain cake decorating equipment, such as airbrush, edible images, etc.
- Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines, and safety procedures for your department and your store.
- Able to operate, clean, and maintain all equipment safely and competently.
- Meet or exceed productivity standards to produce desired team and individual results.
- Actively work to keep your work area and the department as a whole clean and safe for customers and coworkers.
- Resolve customer complaints professionally and recognize when it is appropriate to involve store management.
- Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
- Demonstrate basic math and reading skills required for the position.
Non-Essential Job Functions
- Promoting sales by suggesting additional products and offering samples.
- Restock bakery ingredients daily and notify the bakery manager of items that should be reordered.
- Stock incoming bakery ingredients in designated areas without damaging merchandise.
- Previous experience may be required to maintain decorating skill and speed.
- Support company tasks, assist other stores or departments, and gain new skills as needed.
Physical Abilities
The following physical movements could be part of any scheduled shift.
Essential Abilities
- Reaching overhead up to 78 inches, twisting at the waist, and lifting objects up to 20 lbs.
- Pushing and pulling items up to 20 lbs.
- Standing and walking for long periods on hard surfaces.
- Occasionally lifting and carrying up to 35 lbs.
- Bending and squatting to floor level.
- Working in colder conditions of coolers and freezers.
Non-Essential Abilities
- Climbing a ladder up to 5 ft.
Qualifications
Education: High School diploma or equivalent required.
Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.