COS Store Manager

BoF Careers; East Rutherford (NJ); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Dental & Vision Plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

25% staff discount

Job summary

H&M Group is seeking a Store Manager for our East Rutherford, NJ location. You will own store performance, guide a team, and create a vibrant, customer-first environment that combines in‑store energy with back‑office efficiency.

You will lead managers, merchandisers, and sales staff to deliver exceptional service, drive sales, and maintain standards. The role requires flexibility for evenings, weekends, and holidays, with a strong focus on coaching and development.

Qualifications

• Customer-focused mindset with retail experience and use of feedback to improve performance.
• Strong commercial awareness and KPIs aligned with customer needs.
• Proven ability to lead teams in fast-paced retail environments and drive sales.
• Open to feedback and committed to personal and professional development.
• Clear, confident, empathetic communication with staff and customers.
• Experience coaching others to grow and improve.
• Adaptable to shifting priorities and diverse perspectives.
• Deep understanding of store operations, compliance, and merchandising.
• Comfortable with evenings, weekends, and holidays.

Responsibilities

• Lead store team to deliver exceptional customer service and styling advice.
• Own the store's performance, driving sales and profitability.
• Inspire managers, visual merchandisers, and sales advisors to exceed standards.
• Oversee recruitment, onboarding, and training for new staff.
• Identify high-potential teammates and craft development plans.
• Manage operations, compliance, and visual merchandising for efficiency.
• Foster a positive and inclusive work environment.

Skills

Customer focused

Business acumen

Team leadership

Eager to learn

Communication

Coaching & development

Adaptability

Operational excellence

Flexible hours

Job description

Job Description

As the Store Manager, you'll take full ownership of your store’s performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service. By balancing front‑of‑house energy with behind‑the‑scenes efficiency, you'll cultivate a vibrant, customer‑first environment where every detail contributes to success. Through your strategic mindset and people‑first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in‑store experience
• Interpreting sales data to drive performance and taking ownership of the store’s commercial success
• Inspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high‑potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellence
• Fostering a positive, inclusive, and motivating work environment where people thrive

Qualifications

• Customer‑Focused: A strong customer‑centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI’s, with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast‑paced retail environments, consistently delivering high standards of customer service while driving sales and profitability
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear, confident, and empathetic communicator, Strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.
• Comfortable working varied hours, including evenings, weekends, and holidays.

Additional Information

• This is a Full Time position with a contract of 40 hours a week.

Compensation

$84,500 - 95,050

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in‑store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In Addition To This, US‑based Colleagues Also Receive

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.