Floor Manager

COS; New York (NY); On-site; USD 82,752,000 - 93,126,000; Full time

Benefits offered by this job

Staff discount

Incentive program

Dental & Vision

401(k)

Paid time off

HSA

Life & Disability protection

Employee assistance

Commuter benefits

Pet insurance

Job summary

COS within the H&M Group in the United States is seeking a Floor Manager to lead a team and deliver exceptional customer experiences on the shop floor.

You will motivate Sales Advisors, manage daily operations, and step in as Store Manager when needed to ensure continuity and brand standards.

Qualifications

• Retail operations knowledge with strong service standards.
• Ability to lead by example and drive sales performance.
• Excellent communication with customers and team.
• Willingness to train and develop staff.

Responsibilities

• Deliver high level of customer service with styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to maximise performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment and onboarding for new team members.
• Identify talent and contribute to development plans.
• Oversee daily store operations and ensure brand standards.
• Act as brand ambassador and deliver memorable customer experiences.
• Step in as Store Manager when required.

Skills

Store ops

Customer focus

Product passion

Eager to learn

Excellent communication

Adaptability

Flexible hours

Analytical thinking

Job description

Job Description

As aFloor Manager,you’rebeat the forefront of creating excellentcustomer experiences that go beyond the expected.With a passionate and dedicated team by your side, youwilllead with energy and purpose—setting the tone for a store environmentthat’snot only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Delivera high levelof customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with theStoreManagerto maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identifyand nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role ofStoreManager whenrequired, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards frompreviousexperience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging withcustomersand lead by example inprioritizingtheir needstodelivergreatservice.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to providecleardirectionandconstructivefeedback when needed.
• Adaptability& Flexibility:Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking:Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is aFull-Timeposition with a contract of 40hours a week.

Compensation

$28.88 - $32.49

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We’recommitted to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team,you’llenjoy a25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Programhere.

In addition to this, US-based colleagues also receive:

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, andequitableworkplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.That’swhy we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.