COS Floor Manager

BoF Careers; Atlanta (GA); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

H&M Incentive Program (HIP)

Dental & Vision Plans

401(k)

Paid Time Off

Health Savings Account (HSA)

Life & Disability protection

Employee Assistance program (EPA)

Commuter Benefits

Pet Insurance

Job summary

H&M Group is seeking a Floor Manager in the United States to lead store operations, provide expert styling advice, and drive customer-centric service. The role includes recruiting and training staff, analysing sales data, and stepping in as acting Store Manager as needed to maintain excellent brand standards.

The position offers full-time hours with a local contract in the US and a comprehensive benefits package, including staff discounts, HIP, and competitive compensation.

Qualifications

• Good knowledge of store operations & standards from previous experience in retail, preferably fashion.
• Customer-focused: you genuinely enjoy engaging with customers and lead by example to deliver great service.
• Product passion: you have a genuine interest in the products and enjoy sharing enthusiasm with customers.
• Eager to learn: open to feedback and actively seek development opportunities.
• Excellent communication: clear, confident, empathetic with customers and team; able to give direction and feedback.
• Adaptability & flexibility: able to adapt to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends and holidays.
• Analytical thinking: understands retail KPIs and how to use them to drive performance.

Responsibilities

• Deliver high level of customer service through expert styling advice, strong product knowledge, and engaging store experience.
• Analyse sales data and collaborate with Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to achieve service and presentation standards.
• Support recruitment efforts and ensure onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans for team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, delivering the best possible experience for every customer.
• Step into Store Manager role when required to ensure continuity in leadership and performance.

Skills

Store operations

Customer service

Leadership

Recruitment & onboarding

Team motivation

Communication

Adaptability

Sales analytics

Scheduling & flexibility

Job description

As a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a Full-Time position with a contract of 32- 40 hours a week.

Compensation: $23.54-$26.48

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In Addition To This, US-based Colleagues Also Receive

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Location

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