COS Floor Manager

BoF Careers; New York (NY); Hybrid; USD 82,656,000 - 92,988,000; Full time

Benefits offered by this job

Staff discount

Incentive program

401(k) plan

Job summary

COS in New York is seeking a Floor Manager to elevate customer experiences and drive store performance. You will lead a passionate team, deliver expert styling, and uphold brand standards on the shop floor.

You will guide daily operations, recruit and onboard staff, and potentially assume Store Manager duties when needed, all while promoting growth and excellent customer service.

Qualifications

• Retail experience in fashion is preferred with strong store operations knowledge.
• Customer-focused leadership and exemplary service.
• Passion for products and ability to share enthusiasm with customers.
• Open to feedback and actively seeks development opportunities.
• Clear, confident and empathetic communication with customers and team.
• Adaptable to changing priorities and store needs.
• Willing to work evenings, weekends and holidays.
• A mindset to analyse KPIs and drive performance.

Responsibilities

• Deliver exceptional customer service with styling advice and product knowledge.
• Analyse sales data and collaborate with Store Manager to boost department performance.
• Lead and motivate Sales Advisors to meet service and presentation standards.
• Support recruitment, onboarding and training for new team members.
• Identify future talent and contribute to development plans.
• Oversee daily store operations ensuring efficiency and brand alignment.
• Act as brand ambassador delivering outstanding customer experiences.
• Step in as Store Manager when required to maintain leadership.

Skills

Store operations

Customer focus

Product passion

Eager to learn

Excellent communication

Adaptability

Flexible hours

Analytical thinking

Job description

Job Description

As a Floor Manager, you're at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a Full-Time position with a contract of 40 hours a week.

Compensation: $28.88 - $32.49

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here .

In Addition To This, US-based Colleagues Also Receive

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Location

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