COS Floor Manager

BoF Careers; Atlanta (GA); Sur place; USD 2 755 000 - 3 582 000; Plein temps

Avantages offerts par ce poste

25% staff discount across H&M Group

H&M Incentive Program (HIP)

Résumé du poste

H&M Group is seeking a Floor Manager to lead an in-store team and drive exceptional customer service. You will guide styling, product knowledge, and store presentation while analyzing sales data with the Store Manager to boost performance.

You will manage and motivate Sales Advisors, support onboarding, and identify talent for progression. You’ll oversee daily operations, act as a brand ambassador, and step in as Store Manager when needed, ensuring consistent leadership.

Qualifications

• Experience in retail operations, preferably fashion.
• Customer-focused with a genuine service mindset.
• Product passion and willingness to share enthusiasm with customers.
• Eager to learn and receptive to feedback.
• Strong communication, clear direction, and empathy.
• Adaptable and flexible with varying hours.
• Comfortable working evenings, weekends, and holidays.
• Analytical thinking and understanding of retail KPIs.

Responsabilités

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Connaissances

Store operations

Customer Focus

Product passion

Eager to learn

Communication

Adaptability

Team leadership

Problem solving

Description du poste

Job Description

As a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected.

Job Description

As a Floor Manager, you're be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that's not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

• This is a Full-Time position with a contract of 32- 40 hours a week.

Compensation

$23.54-$26.48

Please note this position is offered on a local contract, therefore you should have the legal right to work in the United States before applying.

Benefits

We're committed to supporting our employees with a range of attractive benefits and valuable development opportunities.

• 25% staff discount across all H&M Group brands-available both in-store and online.
• H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.

You can read more about our H&M Incentive Program here .

In Addition To This, US-based Colleagues Also Receive

• Dental & Vision Plans
• 401 (k)
• Paid Time Off- including your birthday!
• Health Savings Account (HSA)
• Life & Disability protection
• Employee Assistance program (EPA)
• Commuter Benefits
• Pet Insurance

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That's why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve.

All your information will be kept confidential according to EEO guidelines.

COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Job Location

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