Corrosion Tech Support Specialist – On‑Site, Growth & Benefits

Potter Global Technologies

Maryland Heights (MO)

On-site

USD 50,000 - 73,000

Full time

14 days+

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Benefits offered by this job

Employee Ownership Program

Competitive benefits

401(k) with company match

Generous PTO and holidays

Job summary

Potter Global Technologies is seeking a Corrosion Technical Support Specialist in Maryland Heights, MO. The role focuses on hands-on technical support for corrosion-mitigation products, including IntelliGen nitrogen generators and IntelliPurge devices, for dry and preaction sprinkler systems.

The candidate will guide contractors and technicians through installation, commissioning, troubleshooting, maintenance, and parts identification while diagnosing whether issues stem from equipment faults or

Qualifications

Minimum of 2 years of experience in technical support, field service, commissioning, industrial maintenance, fire-sprinkler service, engineering support, or a related electromechanical customer-support role.
Ability to read and apply technical documentation, installation instructions, service procedures, wiring diagrams, piping and instrumentation diagrams, product specifications, controller history, and alarm or error-code information.
Demonstrated experience working directly with field technicians and end users in a technical support, service, or commissioning capacity.
High school diploma or equivalent.

Responsibilities

Provide prompt technical support for Potter corrosion‑mitigation and fire suppression products through phone, email, virtual meetings, and occasional on-site assistance.
Lead structured troubleshooting by gathering generator model details, serial numbers, date codes, alarm or maintenance messages, operating pressures, cycle times, runtime, leak rates, nitrogen purity readings, maintenance history, and supporting photos or video.
Diagnose complex mechanical, pneumatic, electrical, electronic-control, communication, and application issues involving compressors, pressure switches, regulators, solenoid valves, filters, condensate drains, membrane separators, tanks, sensors, power supplies, controllers, displays, and purge valves.
Guide qualified field personnel through safe installation, startup, commissioning, functionality testing, system filling and purging, programming, network setup, preventive maintenance, and equipment isolation in alignment with Potter documentation.
Use controller history, remote-monitoring data, wiring and piping diagrams, pressure and purity measurements, and isolation tests to determine whether issues originate from the generator, accessories, incoming power, installation, site environment, or the connected sprinkler system.
Support application questions related to dry and preaction sprinkler systems, air or nitrogen maintenance, system capacity, leak rate, purge performance, corrosion mitigation, and equipment operating conditions.
Identify compatible replacement parts and maintenance items by model, date code, product generation, and component version; coordinate warranty, RMA, replacement, and field-service needs as required.
Document troubleshooting steps, measurements, decisions, parts recommendations, follow-up actions, and final resolutions accurately within the CRM system.
Analyze recurring product or application trends and elevate complex, safety-related, or unresolved issues to Product Management, Engineering, Quality, Manufacturing, or Sales with clear evidence and recommended next steps.
Develop and maintain technical resources, including bulletins, application guides, FAQs, troubleshooting workflows, service checklists, and knowledge-base content.
Support customer and partner training initiatives through technical presentations, demonstrations, webinars, and training events.
Stay current on applicable codes, standards, product updates, and corrosion-mitigation practices, and participate in customer meetings, trade shows, and field-support activities as needed.
Perform other duties as assigned.