Correspondence Specialist

HCA Healthcare, Inc.; Nashville (TN); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

401(k) match

Tuition assistance

Job summary

HCA Healthcare, Inc. in Nashville (Parallon) is seeking a Correspondence Specialist to review and index digital correspondence to patient accounts in the EHR, ensuring correct document types and timely processing.

The role requires working from home within 60 miles of an HCA hospital, with a wired internet connection and adherence to OnBase/Epic workflows, quality standards, and collaborative teamwork.

Qualifications

• Minimum one year of experience in related areas is preferred.

Responsibilities

• Review and process batched digital correspondence within OnBase, ensuring documents are accurately indexed to the appropriate patient accounts in Epic.
• Adheres to and supports organizational standards, policies, and procedures.
• Perform additional duties and responsibilities as assigned by management.
• Establish and maintain constructive working relationships with coworkers, team leads, supervisors, and managers.
• Follow departmental workflows, standard operating procedures, and established quality assurance guidelines.
• Maintain established productivity, accuracy, and turnaround time standards while ensuring consistent quality of work.
• Verify patient account information and relevant document details to ensure accurate correspondence classification and indexing.
• Identify and assign the correct document type based on document content and established indexing guidelines.

Tools

OnBase

Epic

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Correspondence Spec today with Parallon.

Job Summary and Qualifications

As a Correspondence Spec , you will be responsible for reviewing and accurately indexing incoming digital correspondence to the appropriate patient accounts within the electronic health record (EHR) system. Ensures correspondence is processed efficiently, assigned the correct document type, and maintains quality and production. What you will do in this role:

• Review and process batched digital correspondence within OnBase, ensuring documents are accurately indexed to the appropriate patient accounts in Epic.

• Adheres to and supports organizational standards, policies, and procedures.· Review and process batched digital correspondence within OnBase, ensuring documents are accurately indexed to the appropriate patient accounts in Epic.

• Perform additional duties and responsibilities as assigned by management

• Establish and maintain constructive working relationships with coworkers, team leads, supervisors, and managers.

• Follow departmental workflows, standard operating procedures, and established quality assurance guidelines.

• Maintain established productivity, accuracy, and turnaround time standards while ensuring consistent quality of work.

• Verify patient account information and relevant document details to ensure accurate correspondence classification and indexing.

• Identify and assign the correct document type based on document content and established indexing guidelines. Qualifications you will need:

• Minimum one year of experience in related areas is preferred.

• Work from home roles require employees must have wired high speed internet 25 MB download and 15 MB upload.

• Remote employees are required to live within a 60 mile radius of an HCA Hospital

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

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Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

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\"Bricks and mortar do not make a hospital. People do.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.