Senior Patient Care Liaison

HCA Healthcare, Inc.; Brentwood (TN); À distance; USD 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits

401(k) plan with match

Tuition assistance

Résumé du poste

HCA Healthcare, Inc. is seeking a Senior Patient Care Liaison to create and maintain a positive customer experience within a patient-centered, quality-driven environment. You will master call types, queues, and CRM software while providing expert guidance on policies and procedures.

The role requires flexibility in workflows, understanding NCCM strategy, and delivering high productivity and quality to meet targets. This is a work-from-home position within 60 miles of an HCA hospital.

Qualifications

• High School Diploma, GED, or equivalent demonstrated work experience.
• 1 year of customer service experience required.
• 1 year of experience using an internet-based software program required.

Responsabilités

• Create and maintain a positive customer experience in a patient-centered, quality-driven environment.
• Master assigned call types, queues and associated tasks.
• Serve as SME on policies, procedures and CRM software; ensure best practices.
• Demonstrate flexibility in handling workflows and job assignments.
• Understand the NCCM strategy and align activities accordingly.
• Demonstrate productivity and quality to meet targeted levels.

Connaissances

Customer service

CRM software

Flexibility

Formation

High School Diploma or GED

Outils

CRM software

Description du poste

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you want to join an organization that invests in you as a Senior Patient Care Liaison? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As the Senior Patient Care Liaison, you will be responsible for creating and maintaining a positive customer experience in a patient centered, quality driven environment.

What you will do in this role:

• Demonstrates and maintains all previous level responsibilities

• Master of assigned call types, queues and associated tasks

• Serves as subject matter expert on policies and procedures; Serves as subject matter expert on Customer Relationship Management (CRM) software

• Willingness to demonstrate flexibility in handling work flows and job assignments

• Understands the NCCM strategy

• Demonstrates productivity and quality to meet the targeted levels

What you will need in this role:

• High School Diploma, GED, or an equivalent in demonstrated work experience.

• 1 year of customer service experience required

• 1 year of experience using an internet-based software program required

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Patient Care Liaison opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.