Triage Virtual Registered Nurse RN

HCA Healthcare, Inc.; Richmond (VA); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental coverage

Vision coverage

Behavioral health services

Telemedicine services

401(k) plan with employer match

Job summary

HCA Healthcare, through Parallon, is seeking a Telephone Triage Registered Nurse to provide high-quality, patient-centered care via telephone triage from a home-based setting within 60 miles of an HCA hospital network. The role requires RN licensure, an Associate Degree or RN Diploma, and 3+ years bedside nursing experience.

You will deliver care following established nursing models, maintain HIPAA compliance, and coordinate referrals and education for callers across multiple states.

Qualifications

• RN with Associate Degree in Nursing or RN Diploma is required.
• Bachelor's in Nursing is preferred.
• Minimum 3+ years of bedside nursing experience.
• BLS certification is required.
• Compact license is preferred; licensure in NV, CA, and AK required.

Responsibilities

• Provide nurse advice and triage services to callers with clinical questions.
• Offer compassionate health guidance and facilitate referrals using approved protocols.
• Perform telephone nurse triage and health advice within established standards.
• Document caller information and outcomes accurately in the appropriate system.
• Maintain HIPAA and PHI confidentiality and compliance.
• Engage in team meetings and collaborate with the contact center team.

Skills

Nursing knowledge

Phone triage

Compassionate communication

HIPAA compliance

Education

Associate Degree in Nursing or RN Diploma

Bachelor's Degree in Nursing – Preferred

3+ years bedside nursing

BLS Certification

Compact license

Licensure in NV/CA/AK

Job description

Hourly Wage Estimate: $25.99 - $38.98 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Shift Schedule: Wednesday - Saturday, Monday/Friday and Saturday/Sunday, or Thursday - Sunday

Shift Time: (5:00pm - 3:30am or 8:00pm - 6:30am)

Training Schedule: Monday - Friday; 8:00am - 4:30pm CST

Do you have the career opportunities as a Telephone Triage Registered Nurse you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nation's leading provider of healthcare services, HCA Healthcare.

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

As a Triage Virtual Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as "Assess, Perform, Teach, and Manage." You will also act as an advocate for patients, families, and caregivers, embodying the organization’s vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

In this role you will:

• Provide nurse advice and triage services to consumers calling with clinical questions

• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. Make cross referrals as indicated . Facilitate referrals and event registration through internal transfer mechanisms.

• Utilizes nursing skill and along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.

• Facilitates referrals for health services as appropriate via telephone and performs all components of call processing

• Ensures performance standards are met and accepts constructive feedback

• Speaks with a pleasant, professional phone voice and provides superior customer service to create an exceptional patient experience.

• Documents caller information and outcomes in a relational database system in accurately and as prescribed by current standards and policies

• Maintains confidentiality, HIPAA and PHI compliance

• Communicates appropriately and clearly with departmental management, co-workers and callers and exhibits willingness to master new work routines and methods Provides homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals and preserves caller’s autonomy, dignity and rights. Maintains and contributes to a collaborative professional and ethical work environment.

• Actively participates in team meetings and engages in the processes of the contact center

Qualifications that you will need

• Associate Degree in Nursing or RN Diploma - Required

• Bachelor's Degree in Nursing – Preferred

• 3+ years of experience in bedside nursing required

• Telehealth experience helpful, not required

• BLS Certification Required

• Compact license in your state of residence is preferred

• Licensure required for these states (NV, CA, and AK)

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon (https://parallon.com/) provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.