Corrections Communications Operator

State of Wisconsin; Madison (WI); On-site; USD 25,867 - 36,841; Full time

Benefits offered by this job

Vacation time

Holidays

Health insurance

Dental insurance

Vision insurance

Pension plan with employer match

Well Wisconsin program

Employee Assistance Program

Job summary

The State of Wisconsin Department of Corrections is seeking Corrections Communications Operators for the Electronic Monitoring Center in Madison, WI. The role supports the statewide monitoring system, handling offender information for probation and parole staff and law enforcement partners.

Position is full-time, on-site, with a starting rate of $22.76/hour and a comprehensive benefits package. Applicants must be legally authorized to work in the United States.

Qualifications

• Education, training, and/or experience using Microsoft Office Suites to create reports, analyze data, and perform data entry.
• Experience interpreting and communicating policies, procedures, and information to diverse audiences (supervisor, law enforcement, public, etc.)
• Excellent customer service, problem solving, and communication skills.

Responsibilities

• Receive and provide information, directives and messages to stakeholders over phone and electronic communications.
• Demonstrate ability to hear and understand words over the phone with distractions, distortions, and background noise, with or without accommodation.
• Operate multiple computer systems and monitors simultaneously; maintain attention for extended periods.
• Shift work and 24/7 operations on 3 shifts; may be required to work additional 8-hour shifts.

Skills

Microsoft Office Suite

Data analysis

Customer service

Communication skills

Tools

Microsoft Office

Job description

The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.

The Division of Community Correction is recruiting for Corrections Communications Operators. This position will be working in the Monitoring Center at 3099 E. Washington Ave., Madison, WI.

The DOC Electronic Monitoring Center provides electronic monitoring services to the Division of Community Corrections, Division of Juvenile Corrections, local law enforcement, and county human services agencies. This position participates in the operation of the 24 hour/7 days a weekstatewide Corrections Electronic Monitoring system.Thissystem contains confidential and detailed information on approximately 5,000 offenders andelectronically tracks theirmovements in and out of their residences to treatment and employment settings. This position has responsibility for providing detailed offender information to probation and parole field agents, county organizations, DOC administrative staff, as well as correctional and law enforcement agencies at the County, State and Federal levels.

Salary Information

This position is in pay schedule/range 02-11 with a starting pay rate of $22.76/hour, plus excellent benefits. Pay on appointment for current state employees may vary according to the applicable pay transaction provisions of the Compensations Plan, Wisconsin Administrative Code, and statutes. A twelve-month probationary period is required.

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring:

• Substantial leave time including at least3.5weeks of vacation to start, nine paid holidays, and ample accrued sick time that rolls over each year.
• Insurance : Excellent and affordable health, dental, vision, and life insurance.
• An exceptional pension plan with employer match and lifetime retirement payment
• The Well Wisconsin Program helps participants set health and well-being goals, track progress, stay motivated, and earn incentives.
• Our Employee Assistance Program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

To help you understand what your benefit package would be worth, please see the Total Rewards Calculator here .

Applicants must be legally authorized to work in the United States (i.e. a citizen or national of the U.S., a lawful permanent resident, or an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection. Upon hire, all new DOC employees are subject to fingerprinting.

Corrections Communications Operator receive and provide information, directives and messages to stakeholders over phone and electronic communications. Successful candidates must be able to clearly hear and understand words over the phone with distractions, distortions and background noise, with or without accommodation.

Corrections Communications Operator workstations include multiple computer monitors displaying a variety of computer systems at the same time. Successful candidates must have the ability to view and read multiple computer monitors at the same time, with or without accommodations for extended periods of time.

As public safety employees, remote work is not an option for these positions.

Shift Options:

Positions arefull-time. Shift preferences will be discussedduring the interview process. Shift times arefirstshift (0630-1630);secondshift(1300-2300)andthirdshift (2200-0800).
This position requires employees to be ordered to work additional 8-hour shifts. The ability to work an additional 8-hour shift is an essential function of the position. The operation is 24 hours/7 dayson 3 shifts .

Qualifications

Minimally qualified candidates will have:

• Education, training, and/or experience working with computer programs such as Microsoft Office Suites (Word, Excel, Outlook) and utilizing them to create reports, analyze data, and data entry
• Education, training, and/or experience interpreting and communicating policies, procedures, and information to various audiences (supervisor, law enforcement, public, etc.)
• Excellent customer service, problem solving, and communication skills

The State of Wisconsin is proud an Equal Opportunity and Affi…?. We consider qualified applicants irrespective of criminal histories, consistent with legal requirements. We provide reasonable accommodations to applicants and employees with disabilities. We welcome applications from all backgrounds.