Corrections Call Center Supervisor

Bureau of Prisons/Federal Prison System; Bryan (TX); On-site; USD 64,000 - 82,000; Full time

Job summary

Bureau of Prisons/Federal Prison System in Bryan, TX seeks a Customer Service Representative - Correctional to oversee the call center operations and inmate work details. You will supervise daily call center activities and ensure accountability of inmate workers, handling inbound customer calls with expert guidance.

The role includes planning, developing, implementing, and evaluating call center processes while maintaining security. Applications close 2026-09-30 under the Fed Transition path.

Qualifications

• Transcripts must be uploaded if education is required.
• Official transcripts may be required before first day of duty.

Responsibilities

• Oversee call center operations and inmate details.
• Provide expert guidance to inmate workers and manage inbound calls from customers.
• Plan, develop, implement, and evaluate the call center operation and reports.

Skills

Customer service

Call center

Inmate supervision

Job description

Bureau of Prisons/Federal Prison System in Bryan, TX seeks a Customer Service Representative - Correctional to oversee the call center operations and inmate work details. You will supervise daily call center activities and ensure accountability of inmate workers, handling inbound customer calls with expert guidance.

The role includes planning, developing, implementing, and evaluating call center processes while maintaining security. Applications close 2026-09-30 under the Fed Transition path.