Correctional Account Coordinator

Seven Corners, Inc.; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Seven Corners, Inc. seeks a Correctional Account Coordinator to manage scheduling and coordination of inmate care within government healthcare solutions.

The role focuses on operational efficiency and delivering a high-quality customer experience. The coordinator will schedule medical appointments, coordinate health records and claims for inmates across facilities, and work with staff to ensure timely, accurate information and smooth cases.

Qualifications

• Knowledge of operational SLAs and contract requirements to ensure compliance.
• Coordinate daily scheduling for patients and providers for seamless care.
• Input authorization codes accurately into member notes.
• Maintain comprehensive case documents for all parties.
• Provide quality customer service and share claim status with members/providers.
• Maintain professional relationships with staff and providers.
• Capable of multi-tasking in a fast-paced environment.

Responsibilities

• Schedule medical appointments for inmates.
• Coordinate health records for inmates.
• Coordinate claims processing for inmates.

Skills

Scheduling

Customer service

Account coordination

Attention to SLAs

Multitasking

Documentation

Relationship building

Education

Associate degree

Job description

All Jobs > Correctional Account Coordinator

Job Title: Correctional Account Coordinator, Scheduler

What you would do here: Each year, we service hundreds of thousands of policyholders worldwide, from our consumer insurance to government solutions. At Seven Corners, we work as a team to solve problems, drive innovation, and enhance our customer experience.

Our Correctional Account Coordinator is focused on maintaining our operational efficiency and customer experience within our government programs, specifically our Seven Corners Health Care Solutions. With a forward-thinking customer focus our Coordinator will schedule medical appointments, coordinate health records and claims for inmates within institutional facilities.

What you already know and have done:

• Demonstrated accountability for maintaining extensive knowledge of operational service level agreements and contract requirements to ensure contractual compliance.


• Facilitated daily coordination of scheduling for patients and outside providers for a seamless coordination of care.


• Worked closely with authorization codes to ensure accurate numbers are input into member notes.


• Maintained all case documents to ensure a comprehensive and detailed source of information for all parties involved in the case.


• Provided quality customer service to members, which could include sharing claim status with members and outside providers to ensure transparency and quality experience.


• Maintain a professional relationship with key staff and providers.


• Demonstrated experience with multi-tasking and ability to thrive and be proactive in a fast-paced environment.

Requirements

Ideally you have:

• An associate degree in any field.


• An unceasing curiosity, forward thinking customer focus.


• High level of understanding of medical scheduling and claims processing.


• Seeks to build, foster, and maintain productive relationships to meet and achieve contracted goals.


• Highly organized with ability to prioritize time and tasks to meet contractual agreements.


• The ability to quickly pivot and adopt new ways of doing business with a customer-first focus.