Correctional Account Coordinator

Seven Corners; Carmel (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading insurance firm located in Carmel, Indiana, is seeking a Correctional Account Coordinator, Scheduler. The role focuses on maintaining operational efficiency within government programs and coordinating health services for inmates. Ideal candidates should possess an associate degree and strong knowledge of medical scheduling and claims processing. The position requires excellent customer service skills and the ability to thrive in a fast-paced environment, ensuring compliance with contractual agreements.

Qualifications

• Demonstrated accountability for maintaining operational service level agreements.
• Experience in scheduling for seamless coordination of care.
• High understanding of claims processing.

Responsibilities

• Schedule medical appointments and coordinate health records.
• Ensure transparency and quality experience for members.
• Maintain professional relationships with key staff.

Skills

Operational service level agreements knowledge

Medical scheduling

Customer service

Multi-tasking

Attention to detail

Education

Associate degree

Job description

Job Title: Correctional Account Coordinator, Scheduler

What you would do here: Each year, we service hundreds of thousands of policyholders worldwide, from our consumer insurance to government solutions. At Seven Corners, we work as a team to solve problems, drive innovation, and enhance our customer experience.

Our Correctional Account Coordinator is focused on maintaining our operational efficiency and customer experience within our government programs, specifically our Seven Corners Health Care Solutions. With a forward-thinking customer focus, our Coordinator will schedule medical appointments, coordinate health records and claims for inmates within institutional facilities.

What you already know and have done

• Demonstrated accountability for maintaining extensive knowledge of operational service level agreements and contract requirements to ensure contractual compliance.
• Facilitated daily coordination of scheduling for patients and outside providers for a seamless coordination of care.
• Worked closely with authorization codes to ensure accurate numbers are input into member notes.
• Maintained all case documents to ensure a comprehensive and detailed source of information for all parties involved in the case.
• Provided quality customer service to members, which could include sharing claim status with members and outside providers to ensure transparency and quality experience.
• Maintain a professional relationship with key staff and providers.
• Demonstrated experience with multi-tasking and ability to thrive and be proactive in a fast-paced environment.

Requirements

Ideally you have:

• An associate degree in any field.
• An unceasing curiosity, forward thinking customer focus.
• High level of understanding of medical scheduling and claims processing.
• Seeks to build, foster, and maintain productive relationships to meet and achieve contracted goals.
• Highly organized with ability to prioritize time and tasks to meet contractual agreements.
• The ability to quickly pivot and adopt new ways of doing business with a customer-first focus.