Corporate Vice President, Field Experience Value Stream Communications Business Partner

New York Life Insurance Co.; City of White Plains (NY); Hybrid; USD 119.000 - 170.000; Vollzeit

Benefits dieser Stelle

Discretionary bonus

Incentive program

Zusammenfassung

New York Life is seeking a Corporate Vice President, Field Experience Value Stream Communications to lead strategic communications planning, development, and delivery for the Field Experience Value Stream and Agency Zone initiatives. You will ensure consistency, impact, and timely messaging for agents, field managers, and Zone teams.

You’ll serve as a trusted communications partner to senior leaders, guiding cross-functional teams through ambiguity and prioritizing impactful messaging with an

Qualifikationen

• Bachelor’s degree in Business, Communications, Marketing or related field.
• 8–10 years of corporate or business communications experience, with at least 5 years in-house at a Fortune 500 company.
• Excellent writing, listening, presentation and communications skills.
• Ability to navigate ambiguity and influence across teams.

Aufgaben

• Lead strategic communications planning, development, and delivery for Field Experience Value Stream and Agency Zone initiatives.
• Translate priorities into field-ready communications for agents and managers.
• Partner with leaders to clarify audiences, actions, timing, and success measures.
• Coordinate messaging, assets, FAQs, and rollout timing across teams.
• Draft clear communications and oversee delivery through appropriate channels.
• Balance urgency with field capacity and consolidate messages when appropriate.
• Use feedback and data to assess effectiveness and improve future rollouts.
• Build cross-functional relationships and provide strategic communications counsel.

Kenntnisse

Strategic comms

Stakeholder mgmt

Executive writing

Change management

Cross-functional

Project management

Analytical insights

Ausbildung

Bachelor’s degree in Business/Communications/Marketing

Tools

AI tools

Jobbeschreibung

Location Designation: Hybrid - 3 days per week

Role Overview

As Corporate Vice President, Field Experience Value Stream Communications Business Partner you will lead strategic communications planning, development, and delivery for the Field Experience Value Stream and Agency Zone initiatives. In this role, you will be accountable for the effectiveness, consistency, and business impact of the function’s communications, serving as the communications subject matter expert for the Field Experience Value Stream and establishing standards, best practices, and strategic guidance that enable agents, field managers, and Zone teams to recognize and act on opportunities through timely, relevant, and behavior-focused messaging. Your primary responsibility will be to serve as a trusted communications business partner to Field Experience Value Stream leaders and stakeholders, while keeping the needs and capacity of agents and managers at the forefront. This role requires a high degree of responsiveness, adaptability, judgment, and executive presence. You will need to navigate competing priorities, operate effectively in ambiguity, influence across teams, and earn the trust of senior leaders and partners through consistent, strategic work.

What You'll Do

• Lead and proactively shape communications strategies and plans for Field Experience Value Stream priorities and select Agency Zone initiatives.
• Translate business priorities, operational changes, and initiative objectives into field-ready communications that clearly define what agents and managers need to know, do, and change.
• Partner with Field Experience Value Stream leaders, team members, and related stakeholders to clarify communication needs, audiences, desired actions, timing, and measures of success.
• Coordinate messaging, supporting assets, FAQs, and rollout timing across teams to create a cohesive and usable field experience.
• Draft clear, compelling communications and coordinate delivery through the appropriate channels.
• Balance business urgency with field capacity and communications discipline, helping stakeholders prioritize, sequence, streamline, and consolidate messages when appropriate.
• Use field feedback, adoption signals, performance data, and other insights to assess communications effectiveness and improve future rollouts.
• Build strong cross-functional relationships and provide strategic communications counsel that supports successful launches and a positive field experience.

What You'll Bring

• Bachelor’s in Business, Communications, Marketing or related field.
• 8-10 years of corporate or business communications experience, with at least 5 years of in-house experience at a Fortune 500 company required, preferably in the financial services industry.
• Excellent writing, listening, presentation and communications skills.
• Excellent organizational skills with strong attention to detail.
• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously.
• Ability to evaluate competing initiatives and prioritize communications based on business urgency, field capacity, and strategic priorities.
• Demonstrated ability to gather, synthesize, and analyze feedback and performance data to develop insights, inform strategic decision-making, and deliver actionable recommendations.
• Ability to navigate a complex organization and operate within ambiguity is a must.
• Comfort using AI tools to enhance productivity, generate insights, and support high-quality strategic work.
• Demonstrated track record of achievement and excellence in a world-class organization.
• Collaborative team player with executive presence and experience participating in and managing cross-functional projects across complex stakeholder groups.
• Proactive relationship manager, with experience providing strategic advice and counsel to senior stakeholders.
• Experience with change management, operational change, and/or culture change initiatives.

Job Level

LEVELPF5

Pay Transparency

• Salary Range: $119,000-$170,000
• Overtime eligible: Exempt
• Discretionary bonus eligible: Yes
• Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.

Our Benefits

We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities.

Recognized as one of Fortune's World's Most Admired Companies

Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners.