Corporate Travel & Expense Administrator

Victra; Durham (NC); Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid training

Health, dental, and vision insurance

401k retirement plan

Tuition reimbursement

Employee discounts on Verizon services

Referral bonuses

Job summary

Victra, Verizon’s premium retailer, seeks a Travel & Expense Administrator to support a high-volume corporate program from Durham, NC with hybrid/remote options.

The role requires 10+ years of corporate travel experience, Sabre GDS expertise, and strong card/expense platform knowledge. You will manage travel, resolve issues, and deliver exceptional service to employees.

Qualifications

• 10+ years of hands-on corporate travel experience in a high-volume environment.
• Advanced Sabre GDS expertise for ticketing, exchanges, and cancellations.
• Strong problem-solving and customer service skills.
• Experience with corporate card and expense platforms.

Responsibilities

• Research, book, and manage domestic air, hotel, and rental car reservations.
• Ensure bookings comply with travel policies and budgets.
• Maintain accurate traveler profiles and handle itinerary changes.
• Support expense administration and corporate card processes.
• Provide white-glove traveler support during high-volume periods.
• Collaborate with Travel Manager on process improvements.

Skills

Corporate travel experience

Sabre GDS proficiency

Customer service excellence

Problem solving

Time management

Tools

Sabre GDS

Ramp Expense

Job description

Location: Hybrid or Remote- Durham, NC

Hours: M-F (12pm-9pm)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”.We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

ROLE DESCRIPTION

Are you an experienced corporate travel professional who thrives on solving complex travel and expense challenges? Victra is seeking a Travel & Expense Administrator to support a high-volume corporate travel and expense program across our nationwide operations. In this role, you will combine advanced Sabre GDS expertise with hands‑on corporate card and expense‑platform experience to deliver accurate, responsive support to employees.

You will manage travel arrangements, resolve ticketing and traveler-profile issues, and support expense administration and corporate card processes. The ideal candidate brings at least 10 years of hands‑on corporate travel experience, strong technical skills, and the ability to troubleshoot independently while providing exceptional service.

KEY RESPONSIBILITIES

As the Travel & Expense Administrator, you will work within a corporate culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the mantras of success. In this role, you will:

Travel & Expense Operations

• Research, book, and manage domestic air, hotel, and rental car reservations in accordance with company travel policies and budget requirements.
• Review bookings for compliance with company travel policies and budget requirements.
• Create and maintain accurate traveler profiles within the online booking tool.
• Manage itinerary changes, cancellations, rebookings, and emergency travel support.
• Support employee offboarding by coordinating timely closure of travel and expense reports and accounts.
• Provide administrative support for travel requests, research and resolve incomplete or conflicting requests, and coordinate direct billing with designated vendors.
• Troubleshoot employee card, expense, receipt, transaction, coding, reimbursement, and system‑access issues.
• Support user provisioning and deprovisioning, employee profiles, card administration, expense workflows, and approvals.

Policy Compliance, Education & Documentation

• Apply Victra’s corporate travel policy consistently and flag exceptions for manager review and approval.
• Communicate with employees and leaders to confirm travel preferences, answer questions, and resolve issues.
• Maintain accurate traveler records and trip documentation in the travel management system.
• Educate travelers on travel policies, approval processes, and preferred vendors.
• Provide employees with guidance and resources on travel and expense systems, tools, and policies.

Customer Service & Team Support

• Respond to employee inquiries with timely, accurate, and customer-friendly resolutions.
• Deliver white-glove traveler support with professionalism, clarity, and responsiveness.
• Troubleshoot travel issues and elevate when needed to support a smooth traveler experience.
• Partner with team members to manage high-volume travel periods and priority bookings.

Collaboration & Process Improvement

• Support process improvement initiatives led by the Corporate Travel & Expense Manager.
• Assist with ad hoc projects and cross‑functional requests as business needs evolve.
• Collaborate with the Corporate Travel & Expense Manager and other travel agents to share updates, best practices, and service improvements.
• Stay current on travel trends, tools, and procedures that improve efficiency and traveler satisfaction.
• Collect traveler feedback and recommend enhancements to the travel program.

WHAT WE ARE LOOKING FOR

Experience & Technical Expertise

• Minimum of 10 years of hands‑on corporate travel experience managing air, hotel, rental car, and rail arrangements, including exchanges, cancellations, schedule changes, and traveler disruptions; experience within a Travel Management Company (TMC) or high‑volume corporate travel environment is preferred.
• Experience supporting a high‑volume corporate travel program and managing multiple traveler profiles simultaneously.
• Advanced Sabre GDS expertise, including extensive experience creating, modifying, exchanging, reissuing, and canceling airline reservations directly in Sabre within a high‑volume corporate or TMC environment.
• Strong knowledge of PNRs, fare rules, ticketing, exchanges, refunds, seat assignments, queues, profiles, remarks, SSRs/OSIs, and schedule changes.
• Ability to independently troubleshoot complex reservations, ticketing, and traveler‑profile issues.
• Hands‑on experience administering a corporate card and/or expense‑management platform is required.
• Experience with Ramp Expense or a comparable enterprise expense platform is strongly preferred.
• Ability to investigate system and transaction issues and determine when to elevate to the platform provider, TMC, card issuer, or internal technology team.

Skills & Competencies

• Strong systems aptitude and the ability to quickly learn and adapt to new platforms, tools, and technology‑enabled processes.
• Exceptional attention to detail, organization, and follow‑through.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities in a high‑volume, deadline‑driven environment.
• A service‑focused mindset and a calm, solution‑oriented approach to challenges.
• Understanding travel logistics and pricing structures, supported by the fare‑rule expertise described above.

Working Conditions

• This is a remote role supporting western time zones, with working hours of 12 p.m.–9 p.m. EST, Monday through Friday.
• Travel may be required for meetings.

WHY JOIN US

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses.
• Career pathing opportunities.

EQUAL OPPORTUNITY EMPLOYER

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.