Corporate Travel Consultant

Azumano Travel Service, Inc.; United States; On-site; USD 48,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

401K plan

Remote work allowed

Job summary

Azumano Travel Service, Inc. is seeking a Corporate Travel Consultant in the United States to support contracted corporate clients with professional travel services.

The role involves coordinating domestic and international itineraries, ensuring policy compliance, and providing cost-effective travel arrangements with timely client updates. Responsibilities include fact-finding, using Apollo and other booking tools, and maintaining accurate status in queues while delivering high-quality service.

Qualifications

• High School diploma or GED or 1–3 years of related experience/training.
• 1–3 years of experience arranging domestic and international travel.
• Experience using Apollo GDS and ticketing software.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Provide travel service assistance to contracted corporate clients.
• Plan and book domestic and international itineraries adhering to travel policies.
• Ensure cost-effective arrangements and quality accommodations/transportation.
• Maintain status in operational queues and communicate updates to clients.
• Work remotely from a home office and support other accounts as needed.

Skills

Travel planning

Customer service

Oral & written communication

Interpersonal skills

Education

High School diploma or GED

Tools

Global Distribution System Apollo

Airline reservation systems

Ticketing software

Job description

CI Azumanois Seneca Holdings' full-service travel management company for businesses, governments, and personal travelers. We offer 24/7 support for travelers while also supporting customers with travel expense management, policy implementation, technology solutions, business intelligence tools, and vendor negotiations.

Our team of talented individuals is what makes us successful. To support our team, we provide a balanced mix of benefits and programs.Your total rewards package includes competitive pay, benefits, and perks, flexible work-life balance, professional development opportunities, and performance and recognition programs. We offer a comprehensive benefits package that includes medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan. One of our fundamental principles is to offer competitive health and welfare benefits to our team members, providing coverage and care for you and your family. Full-time employees working at least 30 hours a week on a regular basis are eligible to participate in our benefits and paid leave programs. We pride ourselves on our collaborative work environment and culture, which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.

CI Azumano is seeking a Corporate Travel Consultant to support our growing team.

This position is responsible for providing professional travel service assistance to specific corporate clients with whom CI Azumano has active contracted services arrangements, and in the manner prescribed in active service contracts.

Roles and Responsibilities include, but are not limited to:

• Serve as a travel expert and professional guide for contracted corporate clients.
• Ensure that every facet of the business travel experience (domestic and international) is well planned, adheres to organizational travel policies, and validates that a high quality of accommodation and transportation is secured for the traveler.
• Conduct exhaustive fact-finding interviews of the traveler or corporate representative to ascertain the particulars of the travel needs, then applies their knowledge of travel systems, airline reservation systems, hotel reservation systems and car rental companies, Amtrak, etc. to secure cost effective travel arrangements.
• Maintain proper tracking of the status/entries in the main operational queues (Action, Error and Cancel), and initiate steps as prescribed in applicable SOP.
• Initiate cancellation or reservation change processes to their completion, where applicable, to include expedient client agency notification.
• Provide updates, as necessary, to client organizations to ensure their full awareness of information and status relating to the pending travel (i.e. itinerary, local customs, passports, Visa’s, certificates of vaccination, and other advisories, etc.).
• Conduct routine research of travel industry changes, trends and offerings to ensure they are working with the most up-to-date information when advising client agencies.
• Maintain a superb customer service attitude and demeanor at all times while providing quality service, timely and accurate completion of travel arrangements and recommending value-added services to the client agency.
• Maintain knowledge and thorough understanding of operational IT systems, processes and practices to ensure consistent performance of routine activities associated with providing high-quality service to client agencies.
• Serve as backup Consultant for other accounts/clients, as may be assigned.
• Must be able to work remotely in a separate designated office at home.

Basic Qualifications:

• High School diploma or GED or one to three years of related experience and/or training, or equivalent combination of education and experience
• At least 2 years of experience in arranging domestic and international travel and shall be experienced in using the Global Distribution System Apollo and ticketing software.
• Proven quality to learn new processes and procedures and effectively apply them to meet the needs of the client or organization.
• Oral and written communication skills.
• Knowledge of a GDS, airline travel sites, online booking tools.
• Outstanding interpersonal and relationship skills.

Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in CI Azumano’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.