Corporate Trainer, IT (Digital Learning & Technology Enablement)

Westat; Bethesda (MD); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Career development

Job summary

Westat in Bethesda, MD seeks an IT Corporate Trainer to design, develop, and deliver scalable learning experiences that boost technical proficiency across the enterprise. You’ll use Articulate 360, Storyline, Rise, and Adobe Captivate to create modules, microlearning, and simulations, while partnering with HR and leadership to drive adoption of M365, ServiceNow, Box, and other tools.

This role requires a bachelor’s degree and at least three years in IT training, offers a hybrid schedule with

Qualifications

• Bachelor’s degree and 3 years of corporate IT training or digital learning experience.
• eLearning authoring tools: Articulate 360 (Storyline, Rise) and Adobe Captivate.
• Video creation/editing: Camtasia and Adobe Creative Suite.
• Knowledge of Microsoft 365, Box, ServiceNow, Adobe Acrobat and collaboration platforms.
• Experience with LMS and analytics tools.

Responsibilities

• Design, develop, and maintain interactive training solutions using modern authoring platforms.
• Create eLearning modules, microlearning content, simulations, job aids, videos, and guided walkthroughs.
• Ensure content aligns with adult learning principles and accessibility standards.
• Partner with leadership and stakeholders to assess training needs and align learning strategies with priorities.
• Design role-based and persona-driven learning paths to support technology adoption.

Skills

Instructional design

Digital learning

Facilitation

Project management

Adult learning principles

Analytical skills

Education

Bachelor’s degree in related field

Tools

Articulate 360

Storyline

Rise

Adobe Captivate

Camtasia

Adobe Creative Suite

Microsoft 365

Box

ServiceNow

Adobe Acrobat

LMS

Job description

Job Description

Westat is a leader in research, data collection and analysis, technical assistance, evaluation, and communications. Our evidence-based findings help clients in government and the private sector accelerate advancements in health, education, transportation, and social and economic policy. Our dedication to improving lives through research and our approach to projects grounded in investigative curiosity, statistical and data rigor, adaptive methods, and advanced technology are why clients find exceptional value in our work.

Westat is seeking a Corporate Trainer, IT who will design, develop, and deliver innovative, scalable, and engaging learning experiences that elevate Westat employees’ technical and professional proficiency. This role combines instructional design expertise with modern digital learning tools to support enterprise technology adoption and workforce readiness. This role will also develop corporate training in conjunction with Human Resources and other key departments. This position has a hybrid work arrangement that requires 4 days per week on-site at our office in Bethesda, Maryland.

Job Responsibilities

Training Design & Development

• Design, develop, and maintain interactive, multimedia training solutions using modern authoring platforms (e.g., Articulate 360, Rise, Storyline, Adobe Captivate)
• Create high-quality learning assets, including eLearning modules, microlearning content, simulations, job aids, videos, and guided walkthroughs
• Ensure training content aligns with adult learning principles, accessibility standards, and user-centric design
• Partner with leadership and business stakeholders to assess training needs, identify skill gaps, and align learning strategies with organizational priorities.
• Design role-based and persona-driven learning paths to support technology adoption across the enterprise

Training Delivery & Facilitation

• Deliver engaging and high-impact training across multiple formats, including virtual instructor-led (VILT), classroom, hybrid, and self-paced digital learning
• Facilitate sessions for all employee levels, including senior leadership, focusing on enterprise tools, cybersecurity, and best practices
• Leverage modern tools (e.g., polls, breakout rooms, interactive simulations) to increase engagement and retention

Training Effectiveness & Continuous Improvement

• Measure training effectiveness using KPIs, learner analytics, surveys, and performance metrics
• Continuously optimize content and delivery methods based on learner feedback, data insights, and emerging technologies
• Incorporate modern learning trends such as microlearning, blended learning, and just-in-time training

Adoption & End-User Support

• Support enterprise initiatives (e.g., M365, Box, ServiceNow, security tools) through training, onboarding programs, and adoption campaigns
• Provide white-glove support and coaching for executives and high-impact user groups as needed
• Enable employees to apply new skills through hands-on learning, real-world scenarios, and guided practice

Collaboration & Stakeholder Engagement

• Work closely with TDS teams, HR, and business leaders to ensure training programs drive adoption, improve productivity, and support organizational transformation efforts
• Contribute to change management and communication strategies for major technology rollouts

Continuous Learning & Innovation

• Stay current with emerging technologies, enterprise tools, and digital learning innovations
• Continuously evaluate and integrate new approaches to enhance learning effectiveness and user experience

Basic Qualifications

• Typically requires a bachelor’s degree and 3 years of related experience in corporate IT training, instructional design, or digital learning development, or an equivalent combination of education and experience.
• Demonstrated experience with eLearning authoring tools such as:
• Articulate 360 (Storyline, Rise)
• Adobe Captivate
• Video creation/editing tools (e.g., Camtasia, Adobe Creative Suite)
• Strong knowledge of enterprise technologies such as Microsoft 365, Box, ServiceNow, Adobe Acrobat, and collaboration platforms
• Experience with Learning Management Systems (LMS) and reporting/analytics tools

Preferred Qualifications

• Familiarity with ServiceNow Knowledge Management and workflow-driven training integration
• Certifications in Instructional Design, ATD, or eLearning development
• Experience supporting enterprise change initiatives or large-scale technology rollouts
• Demonstrated experience with adult learning principles and theories
• Proven presentation and project management skills, with a keen eye for detail
• Experience in group & virtual facilitation and team coaching with a track record of improving overall performance
• Strong analytical skills with experience using learning metrics and feedback to improve outcomes

Requirements

Westat offers a well-rounded and comprehensive benefits program focused on wellness and work/life balance. Subject to plan requirements, employees may participate in:

• Employee Stock Ownership Plan
• 401(k) Retirement Plan
• Paid Parental Leave
• Vacation Leave (15 days per year)
• Sick Leave (9 days per year)
• Holiday Leave (7 government holidays and 2 floating holidays)
• Professional Development
• Health Advocate
• Employee Assistance Program
• Travel Accident Insurance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short Term Disability Insurance
• Long Term Disability Insurance
• Life and AD&D Insurance
• Critical Illness Insurance
• Supplemental Life Insurance
• Flexible Spending Account
• Health Savings Account

Any offer of employment may be contingent upon receipt of acceptable results from a post-offer background screening, if required for the specific position, which may include, for example, identity verification, employment history, motor vehicle driving record history, and criminal or sexual offender records history. Any background screening results will be evaluated through an individualized assessment based on the individual’s specific record and the duties and requirements of the position.

This opportunity will be posted for a minimum of 5 days and applications will be accepted on an ongoing basis.

Employment Eligibility: This is a U.S.-based position. Candidates must be authorized to work in the United States on a full-time basis. Westat does not offer employment-based visa sponsorship (including H-1B sponsorship) for this role. Depending on project requirements, some positions may require employees to meet specific residency criteria.

Westat is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, religion, sex, national origin, age, veteran status, disability, marital status, sexual orientation, citizenship status, genetic information, or any other protected status under applicable law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Career Area

Computer Systems and Applications

Pay Range

The anticipated salary range is $70k-$95k and will be commensurate with experience.

Bonus Eligibility

Yes