Corporate Trainer, Guest Experience

Pura Vida Miami; Miami (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Wellness – Medical, Dental &

PTO

Discounted Meals

Growth Opportunities

401(k) Plan with Company Match

Job summary

Pura Vida Miami is seeking a Corporate Trainer focused on Guest Service to elevate the customer experience across our growing brand. You will train teams, lead regional workshops, and ensure service standards align with our mission in every location.

You will be a brand ambassador, teaching menu details, allergy information, and POS1 usage while inspiring a First Team mindset and delivering memorable guest experiences that encourage repeat visits.

Qualifications

• 1+ years of hospitality/restaurant experience.
• Strong communication and leadership skills.
• Ability to work in a fast-paced environment and multitask.
• Proficient with Excel and POS systems.
• Friendly, customer-focused attitude.

Responsibilities

• Motivate and direct team to deliver an exceptional dining experience.
• Uphold brand standards in atmosphere and service.
• Lead regional workshops for ongoing training.
• Assist in onboarding new team members to service standards and POS1.
• Know our history, culture, and mission to engage with customers.
• Create welcoming, positive guest experiences and foster loyalty.
• Enforce all Pura Vida Miami procedures with the team.
• Strive for five-star reviews and encourage others to do so.
• Develop a deep understanding of the menu, modifications, ingredients, and allergies.
• Lead by example with outstanding customer service and address guest concerns.
• Foster teamwork and collaboration within the team.
• Personalize the guest experience to strengthen connections.

Skills

Leadership

Communication

Problem-solving

Customer-focused

Multitasking

Tools

Excel

POS systems

Job description

We are a lifestyle brand!

We are on a mission to provide the world with simple, wholesome food and beverage items that fit today's lifestyle, offering an intimate - yet fast and consistent - experience to our customers.

We love and take pride in what we do, and we currently offer an exciting opportunity to join a thriving and ever-growing brand in this industry.

OVERVIEW:

As a Corporate Trainer, specializing in Guest Service, your role encompasses a broad spectrum of duties pivotal to the success of our brand. You will have the opportunity to share your love for hospitality with new team members, new markets, and customers. You will be an ambassador of our brand and will be largely responsible for continuing our reputation for excellence in service. You will engage with customers, hold workshops for our teams, and open new locations!

RESPONSIBILITIES:

• Motivate and direct team members to consistently deliver an exceptional dining experience.

• Ensure company standards are upheld in every detail of our atmosphere and service.

• Lead workshops in your region to provide ongoing training and development for our team members.

• Support in getting new team members acclimated to our service standards and POS1 system.

• Be knowledgeable in our history, culture, and mission to be able to engage in conversations with our customers.

• Create a welcoming, positive and memorable experience for guests, encouraging repeat visits and strengthening guest loyalty.

• Uphold and reinforces all Pura Vida Miami procedures and policies pertaining to our service and with our food runners and POS1 teams.

• Strive for five-star reviews and actively encourage team members to do the same.

• Develop a deep understanding of our menu, including all modifications, ingredients, and allergies.

• Lead by example, demonstrating exceptional customer service and effectively addressing any guest concerns.

• Embody a First Team Mentality, fostering teamwork and collaboration.

• Find ways to personalize the guest experience, strengthening customer connections to our brands.

REQUIREMENTS:

• 1+ years of experience in the hospitality/restaurant industry; full-service restaurant experience preferred.

• Dynamic leader with strong communication, organizational and problem-solving skills.

• Friendly, professional and customer-focused with a passion for delivering exceptional service.

• Ability to work in a fast-paced, high-demand environment and multi-task effectively.

• Passionate about health and wellness is a plus.

• Must be able to frequently lift and or move up to 50 pounds.

• Engaging presenter with the ability to captivate an audience and deliver exciting, impactful training.

• Proficient with basic knowledge of Excel and POS systems.

BENEFITS:

• Health & Wellness – Medical, Dental & Vision

• PTO

• Discounted Meals

• Growth Opportunities

• 401(k) Plan with Company Match

The general nature and level of work being performed by persons assigned to this job classification are contained in this job description. This job description should not be construed as an exhaustive list of all responsibilities, essential job functions, duties, skills required and other job requirements of personnel in this role. All employees may be required to perform duties outside of their normal responsibilities from time to time as needed. Management reserves the right to assign or reassign duties and responsibilities to the job at any time.

Pura Vida Miami is proud to be an equal opportunity employer. We are committed to creating a workplace where diversity is celebrated and everyone feels welcome, regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, disability, veteran status, or any other legally protected characteristic. We believe that building a team with diverse perspectives and experiences makes us stronger, more creative, and more connected to the communities we serve.

#PVMCorporate