Corporate Technology Support Engineer

Red Robin; United States; Remote; USD 75,000 - 106,000; Full time

Job summary

Red Robin is seeking a Corporate Technology Support Engineer to deliver high-quality IT support for the Restaurant Support Center, executive leadership, remote team members, and field users. This hands-on role spans Windows and macOS, Microsoft 365, Intune, Entra ID, ServiceNow, and Teams Rooms, emphasizing ownership and excellent service.

You will diagnose and resolve incidents end-to-end, create documentation, and participate in improvements to support processes, endpoint standards, and

Qualifications

• 5+ years of hands-on experience in corporate IT support or a similar technical role.
• Experience supporting Executive Leadership, VIP users, or business-critical users.
• Hands-on troubleshooting of Windows PCs, laptops, and Microsoft 365 applications.
• Experience with Exchange Online / Outlook in a corporate environment.
• Knowledge of Microsoft Intune or other enterprise endpoint-management platforms.
• Understanding of Active Directory / Entra ID and basic networking concepts.
• Experience using an ITSM or ticket system such as ServiceNow.
• Ability to diagnose, resolve, and communicate technical issues clearly.

Responsibilities

• Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, and related technologies.
• Own incidents from initial contact through resolution with clear communication and follow-up.
• Troubleshoot issues spanning endpoint, identity, application, network, and collaboration technologies; escalate when appropriate.
• Identify recurring issues and recommend solutions to reduce repeats and improve user experience.
• Support Teams Rooms, conference-room tech, and other corporate collaboration solutions.
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Assist with endpoint deployment, software distribution, and device lifecycle activities.

Skills

Technical troubleshooting

Customer service

Communication

Ownership

Documentation

Organization

Collaboration

Prioritization

Education

High school diploma or GED

IT certifications a plus

Tools

Microsoft Intune

Active Directory / Entra ID

Microsoft 365

ServiceNow

Windows & macOS

Teams Rooms

BeyondTrust

Job description

Corporate Technology Support Engineer

The Corporate Technology Support Engineer provides high-quality technical support and endpoint technology services for Restaurant Support Center (RSC) Team Members, Executive Leadership, remote Team Members, and field-based users. This is a hands-on corporate technology role for someone who enjoys solving problems, taking ownership of technical issues, and creating an excellent support experience. The Corporate Technology Support Engineer works across Windows and macOS devices, Microsoft 365, Microsoft Intune, Entra ID, ServiceNow, Teams Rooms, endpoint security tools, and related corporate technologies. The successful candidate combines strong troubleshooting skills with excellent customer service and professional communication. They are comfortable working independently, know when to collaborate or elevate, and take ownership of issues through resolution. They also look beyond individual support requests to identify recurring problems, improve processes, strengthen documentation, and make the technology environment easier to support.

Essential Functions of the Job

• End-User & Corporate Technology Support – 60%
  • Provide responsive technical support to RSC Team Members, Executive Leadership, remote Team Members, and field-based users across Windows PCs, Macs, mobile devices, Microsoft 365, Teams Rooms, printers, peripherals, and related technologies
  • Provide professional, high-touch technical support to Executive Leadership and other business-critical users
  • Independently diagnose and resolve hardware, software, identity, connectivity, application, and endpoint issues
  • Own incidents and service requests from initial contact through resolution, maintaining clear communication and appropriate follow-up throughout the support experience
  • Troubleshoot issues that may span endpoint, identity, application, network, and collaboration technologies and engage other IT teams when appropriate
  • Identify recurring technical issues, investigate root causes, and recommend solutions that reduce repeat incidents and improve the user experience
  • Support Microsoft Teams Rooms, conference-room technology, and other corporate collaboration solutions
  • Identify opportunities to standardize, automate, or otherwise improve common support processes
  • Create and maintain technical documentation, knowledge articles, and support procedures
• Endpoint & Technology Lifecycle Management – 25%
  • Configure, deploy, troubleshoot, refresh, reimage, and retire Windows and macOS endpoints
  • Support endpoint configuration, software deployment, device compliance, and troubleshooting using Microsoft Intune and related management technologies
  • Assist with identity, access, endpoint security, and device-management activities within established IT standards
  • Support technology onboarding and offboarding activities, ensuring Team Members receive properly configured equipment and access
  • Maintain accurate technology asset records throughout the device lifecycle
  • Coordinate ordering, receiving, deployment, shipping, recovery, refresh, and retirement of IT equipment
  • Follow up with users and locations to ensure timely equipment returns and assist with asset-recovery activities
  • Maintain organized and secure IT equipment and inventory
• Projects & Continuous Improvement – 15%
  • Participate in endpoint, infrastructure, security, collaboration, office technology, and other IT initiatives
  • Partner with other IT teams to troubleshoot complex issues and implement technology changes
  • Assist with testing, documentation, deployment, and support of new technologies and technology standards
  • Identify opportunities to improve support processes, endpoint standards, documentation, and the overall Team Member technology experience
  • Participate in occasional planned after-hours support, technology deployments, and project activities

Required Qualifications

• 5+ years of hands-on experience in corporate IT support, desktop support, endpoint support, or a similar technical support role
• Experience providing technical support to Executive Leadership, VIP users, or other business-critical users
• Hands-on experience troubleshooting Windows PCs, laptops, peripherals, and Microsoft Office/Microsoft 365 applications
• Hands-on experience supporting Microsoft Exchange Online and Outlook in a corporate environment
• Microsoft Intune or another enterprise endpoint-management platform
• Working knowledge of Active Directory and/or Microsoft Entra ID
• Experience diagnosing and resolving hardware, software, connectivity, identity, and application issues
• Experience supporting users through an ITSM or ticket-management platform such as ServiceNow
• Working knowledge of basic networking concepts, including TCP/IP, Wi-Fi, DNS, and network connectivity troubleshooting
• Demonstrated ability to independently troubleshoot unfamiliar technical problems and drive issues through resolution
• Strong written and verbal communication skills with the ability to explain technical issues clearly to nontechnical users
• Strong customer-service skills and the ability to provide professional support to users at all levels of an organization
• Ability to organize and prioritize competing incidents, service requests, operational responsibilities, and project work
• Strong attention to detail and consistent follow-through

Preferred Qualifications

Experience with several of the following is preferred. Candidates are not expected to have experience with every technology listed

• macOS administration and support
• Microsoft Teams and Teams Rooms
• BeyondTrust or similar remote-support or privileged-access technologies
• Endpoint security and device-compliance technologies
• Enterprise Wi‑Fi and network troubleshooting
• Mobile-device support and management
• IT asset-management and device-lifecycle processes
• ITIL practices or ITIL Foundation certification

Core Competencies

• Technical Troubleshooting: Approaches technical problems methodically, asks effective diagnostic questions, and works toward root cause rather than relying unnecessarily on escalation.
• Ownership & Follow-Through: Takes responsibility for issues through completion and keeps users informed throughout the process.
• User Experience: Balances technical resolution with responsiveness, professionalism, empathy, and clear communication.
• Technical Curiosity: Learns unfamiliar technologies quickly and actively expands technical knowledge.
• Judgment: Knows when to continue troubleshooting independently, when to collaborate, and when an issue requires escalation.
• Organization: Effectively manages multiple priorities while maintaining accurate documentation and reliable follow-up.
• Continuous Improvement: Looks for patterns and opportunities to improve processes, documentation, technology standards, and the overall support experience.
• Collaboration: Works effectively across IT teams and with business partners to solve problems and deliver technology solutions.

Technology Environment

• Windows PCs and laptops
• macOS
• Microsoft Intune
• Active Directory
• Microsoft 365
• Microsoft Exchange Online / Outlook
• Microsoft Teams and Teams Rooms
• ServiceNow
• BeyondTrust
• Endpoint security and device-management platforms
• Mobile devices
• Wi-Fi and basic networking technologies
• Printers, copiers, peripherals, and conference-room technologies

What Success Looks Like

A successful Corporate Technology Support Engineer does more than close tickets. They take ownership of the technology experience and help leave the environment better than they found it. Resolving technical issues thoroughly and efficiently while providing an excellent support experience Building trust with Team Members and business leaders through responsive communication and dependable follow-through Handling increasingly complex technical issues with appropriate independence Identifying recurring problems and helping address their underlying causes Maintaining reliable, secure, and well-managed corporate endpoints Creating documentation and repeatable solutions that make the entire IT team more effective Maintaining accurate technology asset information throughout the device lifecycle Contributing ideas that improve support processes, endpoint standards, and the overall Team Member technology experience Continuously developing technical knowledge and taking on increasingly complex responsibilities

Education

High school diploma or GED required

Relevant technical certifications, technical education, or additional IT training are a plus

Other Requirements

Ability to work onsite at the Restaurant Support Center as required

Ability to lift and transport IT equipment weighing up to 40 lbs

Occasional planned after-hours, project-based, or emergency support may be required

Occasional travel may be required for technology support or project initiatives

Compensation Range

Compensation Range: $75,235.00 - $106,062.25

Red Robin is an Equal Opportunity & E-Verify Employer

Under "Location" select the applicable state you want to search and then scroll down to see what cities we are hiring in! Can't Find Your Desired Location? It may be a Franchise restaurant. Use the links below to search for job postings at franchised restarants.* Alaska Arizona (Tempe) Delaware, New Jersey (Hamilton) Kansas, Missouri Michigan, Ohio (Toledo) Montana Pennsylvania (Central, Eastern) Texas (Dallas, Rio Grande Valley *Each Franchise is independently owned and operated and is solely responsible for all employment decisions regarding it's employees. In addition, all job postings for franchised restaurants are the sole responsibility of the franchisee operating that franchised restaurant, and each franchisee is solely responsible for the application process associated with their job postings. At Red Robin, we're not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, contagious energy and are interested in working in an environment where anything is possible, come join our team! Mission: Serve our Guests awesome American food and bottomless fun. Vision: Be the most loved restaurant brand in the communities we serve. We WIN TOGETHER when we live our values: BOTTOMLESS FUN: From our unique art, to our iconic mascot, to our endless fries – we like to have fun. UNBRIDLED GENEROSITY: By providing boundless kindness, abundance in service, and a “do-whatever-it-takes” attitude and hospitality, we ensure that our Team Members are equipped and excited to care for our guests. FAMILIARITY WITH A TWIST: Red Robin feels different, but still like home. Our decor, recipes, and Team Members blend the familiar with the unknown to create new and interesting experiences. INTEGRITY & HIGH-PERFORMANCE: Every action is driven by unwavering integrity, setting a new benchmark for high performance, ensuring excellence in all endeavors and fostering a culture of trust and excellence.