Restaurant Service Manager

Red Robin; Gilbert (AZ); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Uncapped bonus program

Referral bonuses

Free shift meal & 50% family discount

Closed on Thanksgiving & Christmas

Growth opportunities

Job summary

Red Robin is seeking a Restaurant Service Manager in the United States to lead daily operations, coach a team, and ensure guest-obsessed service across busy shifts.

You will drive hospitality standards, manage schedules, and partner with leadership to deliver top-tier guest experiences while maintaining brand integrity.

Qualifications

• 2+ years of management experience.
• Strong leadership and communication skills.
• P&L knowledge and Excel/MS Office proficiency.
• Willingness to work nights, weekends and holidays.

Responsibilities

• Ensure seamless day-to-day operations across shifts.
• Uphold brand standards and deliver exceptional hospitality.
• Create memorable experiences for guests.
• Foster a culture of continuous improvement and teamwork.

Skills

Leadership

People management

P&L knowledge

MS Office

Flexible availability

Age 21+

Tools

Workday

Aloha

NBO

Hot schedules

Job description

Restaurant Service Manager Compensation Range: 50,000.00 - 61,000.00

Legal Disclosures Pay Range (Base Pay): Pay range disclosed above. Other Types of Compensation (subject to qualifications and requirements): Variable Bonus, Referral Bonus, Employee Stock Purchase Program, Paid Parental Leave. Insurance (subject to qualifications and requirements): Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage (must be 18+). Retirement Benefits (subject to qualifications and requirements): 401k retirement plan (with company match to 4% of pay). Paid Time Off (subject to qualifications and requirements): 0.03846 hours for each 1 hour worked

The Restaurant Service Manager is responsible for ensuring seamless day-to-day operations throughout their shifts, with an unwavering commitment to excellence. As a Brand ambassador, they uphold our company's standards, crafting an unparalleled experience for Guests by providing unbridled hospitality and creating memorable experiences. This position fosters a culture that continuously strives for improvement and embraces a better for being here mentality.

Benefits

• Share in the financial success of your restaurant with an uncapped bonus program
• Referral bonuses for bringing new members to our team
• Free shift meal and 50% discount on Red Robin food for your family
• Closed on Thanksgiving and Christmas
• Excellent opportunities to grow with us

Qualifications

• Must be 21 years of age
• 2 years of management experience
• Open Availability (including but not limited to nights, weekends, holidays)
• Reliable transportation
• Strong communication and exceptional leadership skills.
• Ability to motivate, inspire, and develop a passionate team dedicated to execution, hospitality, and service
• Strong P&L knowledge
• Able to obtain required certifications/permits as required by state/local law
• Working knowledge in Microsoft Excel, Outlook & Word
• Preferred Knowledgeable of local and State health codes
• Experience with Workday, Aloha, NBO, and Hot schedules
• Experience managing a team

Other Types of Compensation

• Variable Bonus
• Referral Bonus
• Employee Stock Purchase Program
• Paid Parental Leave

Insurance

• Health, vision, dental, life, accident, critical illness, and hospital indemnity coverage (must be 18+)

Retirement Benefits

• 401k retirement plan (with company match to 4% of pay)

Paid Time Off

• 0.03846 hours for each 1 hour worked

Red Robin is an equal opportunity employer.

We love hearing from great people who share our passion for unbridled hospitality.

Red Robin is a high-volume, full-service restaurant known for its laid-back atmosphere and uniquely quirky vibe. We are concept that has great growth opportunities. We love inspiring our guests with burgers beyond yumagination, and we’re driven by serving up connection, fun and generosity that’s as bottomless as our world-famous steak fries!

We value a sense of belonging and welcome both similarities and differences, because Red Robin is for everyone.

Under "Location" select the applicable state you want to search and then scroll down to see what cities we are hiring in! Can't Find Your Desired Location? It may be a Franchise restaurant. Use the links below to search for job postings at franchised restarants.* Alaska Arizona (Tempe) Delaware, New Jersey (Hamilton) Kansas, Missouri Michigan, Ohio (Toledo) Montana Pennsylvania (Central, Eastern) Texas (Dallas, Rio Grande Valley *Each Franchise is independently owned and operated and is solely responsible for all employment decisions regarding it's employees. In addition, all job postings for franchised restaurants are the sole responsibility of the franchisee operating that franchised restaurant, and each franchisee is solely responsible for the application process associated with their job postings. At Red Robin, we’re not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, contagious energy and are interested in working in an environment where anything is possible, come join our team!

Mission: Serve our Guests awesome American food and bottomless fun.

Vision: Be the most loved restaurant brand in the communities we serve.

Values

• BOTTOMLESS FUN: From our unique art, to our iconic mascot, to our endless fries – we like to have fun.
• UNBRIDLED GENEROSITY: By providing boundless kindness, abundance in service, and a “do-whatever-it-takes” attitude and hospitality, we ensure that our Team Members are equipped and excited to care for our guests.
• FAMILIARITY WITH A TWIST: Red Robin feels different, but still like home. Our decor, recipes, and Team Members blend the familiar with the unknown to create new and interesting experiences.
• INTEGRITY & HIGH-PERFORMANCE: Every action is driven by unwavering integrity, setting a new benchmark for high performance, ensuring excellence in all endeavors and fostering a culture of trust and excellence.