IT Support and Development Engineer – Corporate Systems

Red Robin; Englewood (CO); On-site; USD 116,000 - 160,000; Full time

Job summary

Red Robin is seeking an IT Support and Development Engineer—Corporate Systems Support to troubleshoot, document, and maintain cloud and enterprise financial software such as Oracle Fusion, Blackline, and Anaplan.

You will collaborate with IT teams and business stakeholders to optimize processes, create custom reports, manage user access, and implement updates across platforms, including new integrations and SOX-related activities.

Qualifications

• Experience configuring and supporting cloud enterprise applications.
• Ability to document processes and provide knowledge transfer.
• Strong data analysis and reporting capabilities.

Responsibilities

• Configure, support, troubleshoot, and maintain cloud enterprise software applications.
• Act as escalated end-user support and drive issue resolution.
• Coordinate with stakeholders on data quality, reporting, and process improvements.

Skills

Cloud software

Troubleshooting

Documentation

Stakeholder communication

Tools

Oracle Fusion

Blackline

Anaplan

Job description

IT Support and Development Engineer - Corporate Systems Support, troubleshoot, document, and maintain cloud or enterprise financial software applications (e.g., Oracle Fusion, Blackline, Anaplan) in support of business objectives. Work across IT teams to ensure the applications are configured to fully utilize available technologies. Work with stakeholders to identify opportunities to improve business processes and enhance productivity by leveraging available technologies. Work with stakeholders to create custom reports to better utilize system information. Maintain user accounts, permissions, and complete access requests as needed. Review software update release notes, ensure compatibility, communicate feature changes to stakeholders and end users, and schedule updates to the system. Support new implementations, integrations, and enhancements across all platforms.

Essential Functions of the Job

Configure, support, troubleshoot, and maintain cloud enterprise software applications 60% Act as escalated support for end-users who are experiencing difficulties in using systems. Research and identify the root causes for problems and own their resolution. Engage vendor support as needed. Act as a technical and functional expert and power user to the organization in all supported applications. Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the "big picture". Ensure documentation is current on all new and existing applications and processes. Load, manipulate, audit, and report on data and make complex mass changes, conversions, or other direct data updates to data, as considered necessary. Establish and monitor processes to assess the quality of data and monitor the use of data throughout the organization. Propose, document, and implement new or revised processes to improve data integrity and promote the consistent use of data. Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation. Coordinates and performs in-depth QA tests, including end-user reviews, and test script execution for modified and new systems. As the subject matter expert, support business partner initiatives including implementations of new technology, integrations and optimizations within existing tech stack.

30% Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes. Actively participate in the application communities, training and regional user groups to ensure awareness of current trends and innovation. Provide frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in progress. Be resourceful in a fast-paced environment. Work closely with product owners and leadership to ensure product innovation and solutions are current and in line with strategic direction. Apply technical expertise and data analysis to support solution design. Provide reporting for end users to ensure data driven decisions are being met.

Additional Responsibilities 10% Execute user access requests as needed. Execute offboarding activities as needed. Support quarterly/yearly SOX audit activities. Other duties as assigned by Supervisor.

Compensation Range: $116,300.00 - $160,025.00

Red Robin is an Equal Opportunity & E-Verify Employer

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Can't Find Your Desired Location? It may be a Franchise restaurant. Use the links below to search for job postings at franchised restarants. * Alaska Arizona (Tempe) Delaware, New Jersey (Hamilton) Kansas, Missouri Michigan, Ohio (Toledo) Montana Pennsylvania (Central, Eastern) Texas (Dallas, Rio Grande Valley *Each Franchise is independently owned and operated and is solely responsible for all employment decisions regarding it's employees. In addition, all job postings for franchised restaurants are the sole responsibility of the franchisee operating that franchised restaurant, and each franchisee is solely responsible for the application process associated with their job postings.

At Red Robin, we're not your typical burger restaurant. Our fans love us for our quirky personality, and the way we add an unexpected wink of fun to whatever we do. If you have a magnetic personality, contagious energy and are interested in working in an environment where anything is possible, come join our team!

Mission:

Serve our Guests awesome American food and bottomless fun.

Vision:

Be the most loved restaurant brand in the communities we serve.

We WIN TOGETHER when we live our values:

• BOTTOMLESS FUN: From our unique art, to our iconic mascot, to our endless fries - we like to have fun. Our playful attitude impacts all aspects of our business, ensuring both Team Members and Guests have a great time.
• UNBRIDLED GENEROSITY: By providing boundless kindness, abundance in service, and a "do-whatever-it-takes" attitude and hospitality, we ensure that our Team Members are equipped and excited to care for our guests.
• FAMILIARITY WITH A TWIST: Red Robin feels different, but still like home. Our decor, recipes, and Team Members blend the familiar with the unknown to create new and interesting experiences.
• INTEGRITY & HIGH-PERFORMANCE: Every action is driven by unwavering integrity, setting a new benchmark for high performance, ensuring excellence in all endeavors and fostering a culture of trust and excellence.