Corporate Services Administrator

OpenKrill; United States; Remote; USD 50.000 - 70.000; Vollzeit

Zusammenfassung

OpenKrill is seeking a Corporate Services Administrator to provide high‑quality administrative, operational and stakeholder support across the organisation. The role covers rostering, scheduling, participant communications, incident triaging and CRM data integrity, with additional duties in travel, onboarding and payroll processes.

You will work with multiple departments, support the CEO/COO/CFO calendars, and ensure timely, accessible communications.

Qualifikationen

• Minimum 2 years’ experience in admin, communications or member support.
• Excellent organisation and attention to detail.
• Strong written and verbal communication.
• Problem‑solving and risk management skills.
• Experience with CRM, CMS and project management tools.
• Proactive, flexible and comfortable working remotely.
• Strong interpersonal skills and inclusive practice.
• Governance or payroll experience desirable.
• Knowledge of disability, education or arts sectors advantageous.

Aufgaben

• Manage central inboxes and phone lines.
• Provide administrative support across all departments.
• Support travel bookings, stationery and merchandise.
• Assist CEO, COO and CFO with diary and meeting management.
• Maintain data integrity across CRM, CMS and project systems.
• Assist with system migrations.
• Support payroll and rostering data entry.
• Ensure correct data entry and linking; follow paperwork and process requirements.
• Act as first point of contact for candidates, participants and weekend staff.
• Support onboarding, applications and communications.
• Coordinate drop‑in sessions, workshops and online events.
• Ensure accessible and inclusive communication.
• Process NDIS quotes and progress reporting.
• Manage rostering systems efficiently.
• Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups.
• Identify engagement issues and escalation.
• Complete payroll and timesheet reconciliation.
• Support onboarding of new staff; liaise with managers for system access.
• Create accessible templates; distribute timely updates; ensure consistent brand tone.
• Participate in staff meetings; maintain confidentiality; support other team members.

Kenntnisse

Administration

Communication

CRM

CMS

Google Workspace

Asana

Payroll experience

Remote work

Ausbildung

Certificate/Diploma in Business Administration

Tools

CRM software

CMS platforms

Google Workspace

Microsoft Office

Asana

Jobbeschreibung

Role Purpose

The Corporate Services Administrator plays a pivotal role in supporting administrative, operational and communication functions across the company. This role ensures high‑quality, inclusive and timely support for internal teams, members and external stakeholders.

Rostering / Delivery Focus

• Provide high‑quality administration and customer support for Programs
• Core responsibilities: rostering support, scheduling, participant communication, incident triaging, phone/email enquiries
• Additional responsibilities: issuing quotes, booking travel, CRM management
• Must follow seamless processes and provide clear handover to the other administrator

Key Responsibilities

Organisational Administration

• Manage central inboxes and phone lines
• Provide administrative support across all departments
• Support travel bookings, stationery and merchandise
• Assist CEO, COO and CFO with diary and meeting management

Data, Systems & Reporting

• Maintain data integrity across CRM, CMS and project systems
• Assist with system migrations
• Support payroll and rostering data entry
• Ensure correct data entry and linkingFollow all paperwork and process requirements

Candidate, Participant & Community Support

• Act as first point of contact for candidates, participants and weekend staff
• Support onboarding, applications and communications
• Coordinate drop‑in sessions, workshops and online events
• Ensure accessible and inclusive communication
• Process NDIS quotes and progress reporting

Rostering & Program Logistics

• Manage rostering systems efficiently
• Maintain attendance rolls, absentee forms, support worker rosters and WhatsApp groups
• Identify engagement issues and escalation
• Complete payroll and timesheet reconciliation

Technology & Equipment Management

• Support onboarding of new staff
• Liaise with managers for system access

Communications & Engagement

• Create accessible templates
• Distribute timely updates
• Ensure consistent brand tone

General

• Participate in staff meetings
• Maintain confidentiality
• Support other team members as required

Skills, Knowledge & Attributes

• Minimum 2 years’ experience in admin, communications or member support
• Excellent organisation and attention to detail
• Strong written and verbal communication
• Problem‑solving and risk management skills
• Experience with CRM, CMS and project management tools
• Proactive, flexible and comfortable working remotely
• Strong interpersonal skills and inclusive practice
• Governance or payroll experience desirable
• Knowledge of disability, education or arts sectors advantageous

Selection Criteria

• Certificate/Diploma in Business Administration (desirable)
• Proven administrative expertise
• Strong communication skills
• Stakeholder engagement and problem‑solving
• High attention to detail
• Ability to work across time zones
• Proficiency with Google Workspace, Microsoft Office, CRM, Asana
• Strong team collaboration

Person Specification

• Highly organised, detail‑focused, calm under pressure
• Strong sense of responsibility and follow‑through
• Inclusive mindset and commitment to accessibility
• Enjoys fast‑paced, service‑oriented environments
• Self‑starter who works across departments to “get the job done”