Corporate Security & Reception Officer

CREATIVE SECURITY COMPANY INC; Menlo Park (CA); On-site; USD 47,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

401(k) with company match

Weekly pay

Job summary

Creative Security Company Inc. seeks a highly skilled Corporate Security & Reception Officer to manage lobby access, client escalation protocols, and overall site safety in Menlo Park, CA.

The role requires at least two years of progressive physical security experience, strong customer service, and proficiency with Genetec and TrackTik. You will serve as the welcoming face and contingency lead during emergencies, with full-time hours and a health insurance plan after 90 days.

Qualifications

• Minimum of two (2) years of progressive responsibility in physical or site security.
• Active California BSIS Guard Card required.
• Valid California Driver’s License.
• Current First Aid/CPR/AED certification.
• De-Escalation training/certification preferred.
• U.S. Citizenship or Legal Permanent Residency; pass a background check and drug test.
• Experience with Genetec, CCTV monitoring, and TrackTik is a plus.
• Strong written/verbal communication and ability to work independently in a fast-paced environment.

Responsibilities

• Access control and lobby management: verify credentials, issue badges, and manage visitor logs.
• Monitor security cameras and alarm systems; use Genetec and TrackTik for reporting.
• Perform routine facility patrols and assist in emergencies or evacuations.
• De-escalate incidents and follow post orders and client protocols.
• Prepare clear Daily Activity Reports and pass-down notes.

Skills

Physical security

Customer service

De-escalation

Communication

Emergency response

Education

California BSIS Guard Card

California Driver’s License (CADL)

First Aid / CPR / AED

De-Escalation training/certification

Tools

Genetec

TrackTik

CCTV monitoring

Electronic badging software

Job description

Description

Location: Menlo Park, CA

Pay Rate: $34.00-$35.00 / hour

Schedule: Monday–Friday, 3:00 PM – 11:30 PM

Overtime & Breaks: 30-minute paid lunch included daily (~30 minutes of standard OT per day)

Creative Security Company is seeking a highly skilled, professional Corporate Security & Reception Officer to manage lobby access, client escalation protocols, and overall site safety in Menlo Park, CA.

The ideal candidate brings at least 2 years of progressive physical security experience, combining a strong command presence with exceptional customer service, technical proficiency, and calm de-escalation skills. In this role, you will serve as both the primary welcoming face of the facility and a contingency lead during safety or emergency situations.

Key ResponsibilitiesAccess Control & Lobby Management

• Primary Entrance Security: Maintain a visible security presence to deter unauthorized access, verify credentials for employees, contractors, and visitors, and issue badges following strict check-in/check-out procedures.
• Deliveries & Visitor Logging: Maintain precise logs for all visitors, vendor access, and incoming deliveries.
• Customer Service: Assist employees and visitors in a calm, tactful, and courteous manner, providing directions and answering inquiries regarding building access and security policies.

Monitoring & Technical Operations

• Systems Oversight: Observe computer-based alarm systems, perform video reviews, and monitor security cameras—with emphasis on Genetec security platforms.
• Digital Scans & Tools: Utilize TrackTik on company-provided smartphones and laptops for post scans, activity logging, and reporting.

Patrols, Hazards & Emergency Response

• Facility Patrols: Perform regular foot patrols across the facility, parking lots, and building grounds to ensure physical perimeter security and verify post-order compliance.
• Contingency Lead: Assist with emergency evacuations, fire alarms, and security incidents. Maintain full familiarity with facility layouts, alarm zones, and emergency equipment locations.
• Hazard Reporting: Identify and immediately report maintenance issues, safety risks, or fire hazards to the Real Estate & Workplace Services (REWS) team for quick escalation and resolution.

De-Escalation & Incident Management

• De-Escalation & Policy: Comfortably de-escalate interactions with unauthorized individuals using calm communication. Maintain a strict "no hands" policy unless there is an imminent physical threat to self or others (observe and report).
• Emergency Dispatch: Coordinate directly with local law enforcement (911) or emergency responders when necessary.

Reporting & Shift Pass-Down

• Documentation: Author clear, detailed, and accurate Daily Activity Reports (DAR), pass-down notes, and incident reports on company computers/smartphones detailing causes, actions, and responses.
• Compliance & Professionalism: Adhere strictly to post orders, client escalation protocols, and site-specific guidelines (including strict adherence to professional phone/email use while on post).

Benefits & Perks

• Competitive Pay: $34.00 – $35.00/hour with daily overtime structure.
• Healthcare: Health, Dental, and Vision coverage (Kaiser Permanente & Omaha) available after 90 days.
• Retirement: 401(k) plan with a 4% company match.
• Perks: Weekly pay and time-and-a-half holiday pay.

Job Type: Full-time

Requirements

• Experience: Minimum of two (2) years of progressive responsibility and directly related experience in physical or site security.
• Certifications & Licenses:
• Active California BSIS Guard Card (or PPSO compliant within 90 days).
• Valid California Driver’s License (CADL).
• Current First Aid / CPR / AED certification.
• Formal De-Escalation training/certification preferred.
• Legal & Screening: U.S. Citizenship or Legal Permanent Residency; no felony adjudications or convictions; ability to pass a comprehensive background check and drug test.
• Technical Skills: Experience with physical security systems (Genetec experience is a major plus), CCTV monitoring, electronic badging software, and TrackTik.
• Core Competencies: Strong written/verbal communication skills; ability to prioritize tasks, work independently, adapt to ambiguity, and solve problems in a fast-paced environment.
• Physical & Logistics: Full fitness for duty—must be able to handle physical foot patrols, assist in emergency evacuations, and have reliable personal transportation.