Corporate Mortgage Loan Servicing Representative

Glacier Bancorp, Inc.; Coeur d'Alene (ID); Sur place; USD 25 000 - 33 000; Plein temps

Résumé du poste

Glacier Bancorp, Inc. in Coeur D'Alene, ID, seeks a Mortgage Loan Servicing Representative to provide customer service and navigate loan processes and documentation to address inquiries about loan terms or requirements.

The role emphasizes maintaining knowledge of banking regulations and internal policies while handling confidential information. Work hours are 6:45am to 3:45pm in a corporate setting, with a starting pay of $21.30 per hour.

Description du poste

About The Role

Please note that the hours for this position are 6:45am to 3:45pm.

Summary

Provide customer service regarding Mortgage Loans for the Company. Effectively navigate loan processes and documentation to address a multitude of customer concerns regarding terms of loans or other requirements to remain in good standing with the institution. Additionally, the loan-servicing representative will maintain excellent knowledge of banking regulations and institutional policies and procedures. Navigate the institution's database quickly and efficiently to find answers to customer questions. Complete a broad range of operational duties within assigned area(s), and ensure timely completion and compliance with established internal standards and external regulations. Also carries out the duties relevant to the maintenance of all loan records after closing of a mortgage loan. Assigned area(s) may include default support, specialized activities in support of ARMs, tax and insurance, research, payoffs, centralized processing unit (CPU), and/or various areas of payment servicing. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance.

This is a Corporate position that is located in Coeur D' Alene, ID.

The entry-rate for this position is $21.30 + /hour (calculated for Coeur D'Alene, ID). Click here to learn more about our bank divisions.

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