Corporate Internal Communications Executive Director

Testing Site - JPMC; New York (NY); On-site; USD 180,000 - 230,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Corporate Internal Communications Executive Director to lead internal comms for Internal Audit and CCOR. You will partner with the CAE and the Chief of CCOR to help employees understand how their work protects shareholders, customers, and communities.

You will craft strategic plans, advise senior leaders, and coordinate across HR and other Communications teams. The role emphasizes storytelling, change management, and the use of generative AI to scale

Qualifications

• 10+ years of experience in corporate internal communications at a financial services firm or complex global institution.
• Ability to influence C‑Suite leaders and secure buy‑in for changes.
• Strategic communication with cohesive messaging and excellent writing/editing.
• Leadership and coaching of matrixed teams.
• Storytelling to simplify complex topics and align with business goals.
• Generative AI skills for content creation and brainstorming.
• Strong project management in fast-paced environments.
• Deep knowledge of financial services regulatory landscape and industry trends.

Responsibilities

• Serve as trusted advisor to senior leaders on communication best practices and crisis response.
• Develop and implement internal communications strategies aligned with business goals.
• Advance channels: email, intranet, Teams, town halls, leadership offsites.
• Champion use of large language models to scale communications.
• Collaborate with Communications, Business Management, and HR to support two functions.
• Measure metrics like employee surveys and channel engagement to drive improvements.

Skills

Stakeholder influence

Strategic communication

Leadership

Storytelling

Generative AI

Project management

Industry knowledge

Job description

The role leads internal communications for two corporate functions: Internal Audit and Compliance, Conduct & Operational Risk (CCOR). Those teams play essential roles in keeping JPMorganChase strong and resilient, providing independent challenge and insight that help the firm navigate a complex global regulatory environment; maintain a strong control environment; and grow in a responsible manner.

As a Corporate Internal Communications Executive Director within Corporate Communications you willwork with the Chief Audit Executive (a direct report to the Chairman and CEO, and a member of the firm’s Operating Committee) and the Chief Compliance and Operational Risk Officer to help their employees understand how their work makes a difference for shareholders, customers, clients and communities – and amplify those narratives for their internal stakeholders. This is an opportunity to make a difference in the culture, reputation and business outcomes of one of the world’s leading financial institutions.

Job responsibilities

• Serve as a trusted advisor to senior leaders, providing counsel on communication best practices, change management and crisis response.
• Develop and implement comprehensive internal communications strategies that align with business goals.
• Master and advance key internal communications channels, including broadcast email, intranet, Microsoft Teams communities, town halls and leadership offsites.
• Champion the use of large language models to enhance communications and deliver innovative, efficient solutions at scale.
• Collaborate with key internal partners – including other Communications teams, Business Management and Human Resources – to effectively support the two organizations.
• Measure and track key metrics – including employee opinion survey scores and channel engagement rates – to monitor results and identify areas for improvement.

Required qualifications, capabilities, and skills:

• 10+ years of experience in corporate internal communications at a financial services firm or another complex global institution with frequent regulatory engagement
• Ability to influence: Track record of advising C‑Suite leaders and winning buy‑in for changes in communication strategies
• Strategic communication:Ability to develop and implement cohesive and effective communication strategies that resonate with key audiences. Excellent writing and editing abilities and verbal communications skills
• Leadership:Passion for motivating and coaching matrixed direct reports
• Storytelling expertise:Demonstrated ability to simplify complex topics and develop narratives that support business goal
• Generative AI skills:Knowledge of best practices for leveraging large language models for human‑in‑the‑loop content creation and brainstorming
• Project management:Excellent organizational skills, adept at managing multiple high‑priority initiatives in a fast‑paced environment
• Industry knowledge:In-depth understanding of the financial services industry, particularly regulatory considerations; familiarity with major financial news outlets and trends in the financial services industry