Corporate Event Coordinator

HireTalent - Staffing & Recruiting Firm

Milwaukee (WI)

On-site

USD 53,000 - 70,000

Full time

14 days+

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Job summary

A leading staffing and recruiting firm is seeking a Briefing Coordinator for its Milwaukee Customer Experience Center. The role focuses on planning and executing customer engagements, requiring strong event management skills and a commitment to exceptional customer service. Ideal candidates will thrive in a fast-paced environment and possess excellent organizational and interpersonal skills.

Qualifications

2+ years of experience in event planning or customer-facing roles.
Strong interpersonal and customer service skills.
Proficient in Microsoft Office and adaptable to new tools.

Responsibilities

Plan and execute customer visits and events.
Coordinate logistics including catering, transportation, and security.
Communicate with stakeholders and manage day-to-day operations.

Skills

Customer service

Event planning

Project management

Interpersonal skills

Organizational skills

Adaptability

Microsoft Office

Presentation skills

Job description

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Job Description:

We are seeking a dedicated, enthusiastic, and motivated individual to join our Milwaukee-based Customer Experience Center Program. The ideal candidate will be a self-driven professional with a proven track record in event management, demonstrating exceptional attention to detail. We are looking for someone deeply committed to customer service, who thrives on the challenge of exceeding client expectations. This role involves coordinating meeting and event logistics for Customer Briefings while maintaining the highest level of professionalism within our clients Global Headquarters.

The Briefing Coordinator is a highly visible role, responsible for planning impactful customer engagements for client Customer Briefing Program. This position involves working as part of a team that supports all aspects of the corporate Customer Briefing Program, including meeting planning and execution. Key activities include project management, coordination with external and internal vendors, and overseeing meeting logistics and communications. This role requires close collaboration with client sales, marketing, and technical teams to deliver the exceptional customer engagement for which client is renowned.

OBJECTIVE OF THIS ROLE:

Plan and execute customer visits in accordance with customer briefing best practices as assigned
Advise and/or facilitate logistics for Customer Briefings including room preparation, security, catering, entertainment, transportation, and other needs
Facilitate tours and/or experiences showcasing client portfolio and historical Headquarters as assigned
Work closely with building vendors (facilities, catering, security, etc.) for overall execution of meetings/events and to ensure the center is always customer ready
Coordinate day-to-day operations for the Milwaukee Customer Experience Center including managing AV, room requests and reservations
Communicate with stakeholders and center users on program/center policies and act as a hospitality services resource for visitors, employees, and customers
Nurture and build relationships with internal customers, vendors, and other industry contacts to craft and implement creative process improvements of center operations and customer experience
Troubleshoot and handle any issues that may arise during customer or executive meetings

REQUIREMENTS:

2+ years of experience in event planning, corporate conference center's, executive briefing center's or a client/customer facing sales role
Strong interpersonal and customer service skills with the ability to work in a fast-paced, complex environment
Self-starter and team player with good prioritization skills
Organized and capable of handling multiple tasks efficiently
Adaptable to last-minute changes and deadlines, maintaining composure under pressure
Proficient in Microsoft Office and quick to learn new digital tools
Strong written, oral, and presentation skills

Seniority level