Corporate Account Specialist

Simon Pearce; Windsor (VT); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Employee discounts

Job summary

Simon Pearce is seeking a Corporate Sales Specialist at our Windsor, VT headquarters. You will manage customer communications, orders, and account support across multiple platforms, ensuring accuracy and timely fulfillment in a base salary plus commission structure.

The ideal candidate has 5+ years in customer service or sales operations, proficiency with NetSuite, and strong Excel skills. This role offers comprehensive benefits, paid time off, 401k, and employee discounts on our glass and

Qualifications

• 5+ years of experience in customer service, order management or sales operations.
• Proficiency with NetSuite or similar ERP systems.
• Strong Excel and spreadsheet management skills.
• Excellent written and verbal communication.

Responsibilities

• Respond to customer inquiries and service requests via email and phone.
• Provide order updates, product details, price quotes, and payment support.
• Manage customer issues including engraving errors, damaged or misrouted shipments, and returns.
• Coordinate with customers on custom requests such as enclosure card inclusion and engraving proofs.
• Process new orders in NetSuite from multiple channels.
• Review daily shipment schedule and adjust timelines based on order readiness.
• Ensure orders update to Pending Billing before end-of-day shipping cutoff.
• Monitor order queue and alert Planning for large-quantity orders.

Skills

Customer service

Order management

Sales operations

NetSuite

Excel

Tools

NetSuite

Job description

Job Details

Job Location: Windsor VT Headquarters - Windsor, VT 05089. Position Type: Full Time. Salary Range: $40,000.00 - $50,000.00 Base+Commission/year. Job Shift: Day. Job Category: Sales.

Our Foundation

Mission: We shape timeless and functional designs from simple, natural materials to elevate everyday life.

Vision: To celebrate the beauty of objects with real, authentic character.

Values: Dignity & Respect | Ownership & Initiative | Commitment to Quality & Craft | Learning & Growth Together.

Position Summary

The Corporate Sales Specialist plays a key role in driving customer satisfaction, operational excellence, within the Corporate Sales channel. This position oversees customer communications, order management, and account support across multiple platforms and programs, ensuring timely fulfillment and high-quality service. A strong focus on accuracy, process efficiency, and proactive account management is essential. This role is a salary base plus quarterly commission options based on sales goals. We offer competitive pay and a benefit package that includes: medical, dental, and vision coverage, employer paid life & disability, paid time off, flexible holiday time, 401k retirement plan with employer match, and tuition reimbursement assistance. Additionally, we offer exclusive employee discounts on both our glass and pottery products and at our restaurant.

Primary Duties and Responsibilities

Customer Communication & Support:

• Responds to customer inquiries and service requests via email and phone.
• Provides order updates, product details, price quotes, and payment support.
• Manages customer issues including engraving errors, damaged or misrouted shipments, and returns.
• Coordinates with customers on custom requests such as enclosure card inclusion and engraving proofs.

Order Management:

• Processes new orders in NetSuite from multiple channels, including email, Formsite (Fidelity Institutional & Wellington Management), and OC Tanner portal.
• Reviews daily shipment schedule and adjusts timelines based on order readiness and customer input.
• Ensures all orders are correctly updated to Pending Billing status before end-of-day shipping cutoff.
• Monitors order queue to identify product needs and alerts the Planning team for large-quantity orders so glass production can be scheduled.

Cross Department Coordination:

• Works closely with Engraving and Shipping teams to meet production and delivery timelines and customer expectations.
• Collaborates with the Planning team on order projections and inventory needs.
• Liaises with Accounting for invoicing, tax exemption status, and payment tracking.
• Assists with all orders, including purchase order management, invoice submission through any required portal, and pricing updates.

Invoicing & Payment Tracking:

• Maintains and updates customer invoices daily.
• Coordinates with Corporate Sales team and Accounting on sending invoices, managing credit card payments, and resolving past due balances.
• Handles grouped invoices for programs with multiple orders.

Quality Assurance & Data Accuracy:

• Reviews orders entered by team members to ensure accuracy in items, shipping methods, and fulfillment instructions.
• Corrects or flags errors to ensure orders are processed correctly the first time.

Qualifications

Qualifications (Required):

• Minimum 5 years of experience in customer service, order management, or sales operations.
• Proficiency with NetSuite or similar ERP systems.
• Strong Excel and spreadsheet management skills.
• Exceptional attention to detail and organizational skills.
• Excellent written and verbal communication.
• Ability to multitask in a fast-paced environment.

Qualifications (Desired):

• Prior experience with corporate sales or award/recognition programs.
• Knowledge of engraving/production workflows.
• Comfort navigating multiple software systems and platforms.
• Experience coordinating with multiple departments.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet.

Simon Pearce is committed to the policy of equal employment opportunity and to provide all employees with the work environment necessary to enable them to advance on merit as far as their talents and skills will take them, without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, status as a protected class of veteran, or any other legally protected status.