Corporate Account Manager

Playlist; United States; On-site; USD 52,000 - 70,000; Full time

Job summary

Playlist in the United States is seeking a dynamic Corporate Account Manager to serve as the primary contact for corporate clients, driving engagement and long-term partnerships for ClassPass and related services. You will identify upsell opportunities, promote higher employee adoption, and ensure client satisfaction while contributing to company growth.

The role emphasizes building strong client relationships, regular quarterly check-ins, and collaboration with cross-functional teams to onboard

Qualifications

• 2+ years experience in account management or a sales role.
• Knowledge of fitness and employee benefits industry is a plus
• Strong communicator with excellent relationship-building skills
• Detail-oriented problem solver with ability to manage multiple projects
• Proven ability to analyze data to improve client outcomes
• Experience with Salesforce CRM
• Right to work in the United States

Responsibilities

• Build and maintain strong relationships with corporate clients to ensure long-term partnerships.
• Regularly engage with clients and conduct quarterly check-ins to reinforce value and upsell opportunities.
• Leverage negotiation and persuasion to recommend services that align with client objectives.
• Analyze engagement metrics to uncover trends and address gaps with tailored solutions.
• Deliver compelling presentations and organize activities to increase employee participation and highlight benefits.
• Provide exceptional customer support and resolve issues to ensure a seamless client experience.
• Collaborate with US Launch Specialist for smooth onboarding and support global account management projects.

Skills

Account management

Sales experience

Relationship-building

Communication

Data analysis

Problem solving

Detail oriented

US work authorization

Tools

Salesforce CRM

Job description

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.

ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.

About the Role:

We are seeking a dynamic and results-driven Corporate Account Manager in the US to joinClassPass. In this role, you’ll be the primary contact for corporate clients, fostering long-termrelationships through regular communication. Acting as a trusted advisor, you’ll drive clientengagement, promote higher employee adoption of ClassPass, and identify upselling opportunities.Your focus will be on client retention and expanding partnerships, ensuring our solutions meet evolving needs while contributing to overall client satisfaction and company growth.

Key Responsibilities:

• Build and maintain strong relationships with corporate clients, understanding their needs and goals to ensure long-term partnerships.

• Regularly engage with clients, prioritizing key accounts through quarterly check-ins to reinforce value and identify upselling opportunities.

• Leverage negotiation and persuasion skills to recommend additional services or features that align with client objectives, driving growth within accounts.

• Analyze engagement metrics to uncover trends, proactively addressing gaps with tailored solutions to boost retention, enrollment and client satisfaction.

• Deliver compelling presentations and organize promotional activities to increase employee participation and highlight ClassPass benefits.

• Provide exceptional customer support, resolving issues efficiently and ensuring a seamless client experience.

• Collaborate cross-functionally with our US Launch Specialist for smooth client onboarding and contribute to global account management projects as needed.

Skills & Experience

• 2+ Years experience in account management or a sales related role.

• Knowledge of the fitness and employee benefits industry (a plus)

• Strong communicator with excellent relationship-building skills.

• Detail-oriented problem solver with the ability to manage multiple projects at once.

• Proven ability to analyze data and apply insights to improve client outcomes.

• Good experience with CRM systems like (Salesforce)

• Demonstrate success in partnerships management with a track record of delivering high performance.

• Right to work in the United States.

The base salary range for this position in the United States is $52,125 to $69,500 The total compensation package for this position may also include performance bonuses, benefits, and/or other applicable incentive compensation plans.

Have we piqued your curiosity?

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities, and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.