Customer Service Representative

Luxottica; California; On-site; USD 25,912 - 35,872; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/Commission plan

Job summary

Luxottica is seeking a Customer Service Representative in California to handle calls from business clients, process orders, and deliver exceptional service. You will use product knowledge to address inquiries, resolve issues, and maintain strong customer relationships.

Requirements include a high school diploma and 1+ year in customer service, with excellent communication and time-management skills. Proficiency in MS Office and the ability to work in a fast-paced environment are essential.

Qualifications

• High school diploma is required.
• 1+ year of customer service, hospitality or call center experience.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Good listening and comprehension abilities.
• Team player with interpersonal skills.
• Ability to stay composed with difficult customers.
• Strong time management and task prioritization.
• Proficient in MS Office; Word and Excel.
• Able to navigate information systems and the internet.

Responsibilities

• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues.
• Document customer interactions accurately and track call types.
• Maintain service levels and uphold Luxottica standards.
• Follow up with customers to resolve inquiries on order/shipping/status/stock.
• Handle up to 90% of assigned shift on inbound calls.
• Perform other duties as assigned.

Skills

Telephone etiquette

Verbal communication

Written communication

Listening skills

Team player

Time management

MS Office (Word, Excel)

Navigate information systems

Education

High school diploma

Higher education degree

Tools

MS Office

Job description

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in‑class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e‑commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one‑on‑one, developing professional relationships based on trust and care.

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up to 90% of assigned shift.
• Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree
• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
• Bilingual Spanish or French

Pay Range:18.81 -26.04

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.