RxO - Representative- Cust Svc (1st Shift)

Luxottica; Tacoma (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Bonus/commission plan

Job summary

Luxottica in Tacoma is seeking a RxO - Representative- Cust Svc (1st Shift) to handle inbound calls, process orders, and resolve customer issues for business clients. The role emphasizes accurate documentation and strong product knowledge to maintain service levels.

Required is a high school diploma and 1+ year in customer service or similar settings; bilingual Spanish or French is a plus. Benefits include health care, retirement savings, PTO, and employee discounts.

Qualifications

• High school diploma required or equivalent.
• 1+ year in customer service, hospitality or call center environment.
• Excellent telephone etiquette and professional speaking voice.
• Strong verbal and written communication skills.
• Demonstrated listening and comprehension skills.
• Team player with interpersonal skills and composure with difficult customers.
• Excellent time management; ability to prioritize tasks.
• Strong PC skills including MS Office; Word and Excel.
• Ability to navigate information systems and internet.

Responsibilities

• Answers incoming calls and processes orders.
• Resolves customer complaints and troubleshoots issues for resolution.
• Documents customer interactions and tracks call types.
• Maintains service levels and adheres to customer service standards.
• Owns follow up to resolve inquiries regarding order status and stock.
• Takes inbound calls for up to 90% of the shift.

Skills

Telephone etiquette

Verbal communication

Written communication

Time management

MS Office

Excel

Bilingual (Spanish or French)

Education

High school diploma

Tools

MS Office Suite

CRM systems

Job description

RxO - Representative- Cust Svc (1st Shift)

If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Our unique business model and relentless pursuit of operational excellence ensures that consumers everywhere have access to products. Balancing speed, efficiency and proximity, the Company manages a global supply chain with cutting-edge technology, based on centralization for frames and on a capillary network for lens finishing and prescription laboratories. In our dynamic environment, fueled by technology and innovation, our people have the space to pioneer new solutions.

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming calls and processes orders.
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
• Correctly documents customer interactions and tracks call types.
• Maintains support service levels and upholds Luxottica’s Customer Service standards.
• Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
• Takes inbound phone calls for up-to 90% of assigned shift.
• Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree
• Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language

Bilingual Spanish or French

Pay Range:18.81-26.04

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

• health care
• retirement savings
• paid time off/vacation
• various employee discounts
• competitive bonus and/or commission plan

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail]

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Tacoma Job Segment: Ophthalmic, Supply Chain, Supply, Social Media, Healthcare, Operations, Marketing