Food Runner - Lobby

Four Seasons Hotels and Resorts; San Juan (PR); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Complimentary staff meals

Complimentary accommodation at other F

Dry cleaning for staff clothing

Paid holidays and vacation

Wellness experiences at special rates

Job summary

Four Seasons Hotels and Resorts in Puerto Rico is seeking a Food Server to support the service team by delivering food from kitchen to guests and completing guest requests. You will greet guests, assist in table setup, multi-task in a high-volume environment, and uphold Four Seasons standards of service; a minimum of one year in food and beverage is required, with English and Spanish proficiency.

The position offers competitive pay and benefits including complimentary staff meals and

Qualifications

• Average reading, writing and oral proficiency in English and Spanish.

Responsibilities

• Deliver food from kitchen to guest with accuracy and timeliness.
• Assist in clearing, cleaning and set-up of tables and linens to standard.
• Anticipate guest needs and respond to concerns promptly.
• Assist in stocking linens, china, glass, silver, and food items for service.

Skills

Bilingual English/Spanish

Food & beverage service

Tray carrying

Multitasking in high-volume setting

Basic F&B knowledge

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Nestled along a two-mile (3.2-kilometre) stretch of beach in Puerto Rico’s Bahia Beach community, Four Seasons Resort and Residences Puerto Rico is also surrounded by its own 483-acre (195-hectare) private nature reserve. The property is seamlessly integrated with its natural surroundings, allowing guests and residents to immerse themselves in the white sand beaches, verdant walking trails, and myriad outdoor activities – from golf, tennis, swimming and beyond.

About the role:

Serve guest needs by assisting the Food Server with delivery of food from kitchen and completing guest requests.

What you will do:

• Deliver food from kitchen to the guest ensuring accuracy and timeliness. (30%)
• Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to Four Seasons Standards to ensure superior service. (15%)
• Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests. (15%)
• Assist in stocking linens, china, glass, silver, and food items for service; assist in preparation of smaller items such as toast, soup, or beverages. (10%)
• Assist in the breakdown, cleaning and set-up of buffets and food stations. (10%)
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)
• Work harmoniously and professionally with co-workers and supervisors. (10%)

What you will bring:

• Average reading, writing and oral proficiency in English and Spanish language.
• Minimum one-year food and beverage service or equivalent.
• Ability to carry and balance a tray.
• Ability to multi-task in a high-volume environment.
• Basic food and beverage service knowledge and skills

What we offer:

• Competitive salary and a comprehensive benefits package
• Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
• Complimentary accommodation at other Four Seasons Hotels and Resorts
• Complimentary dry cleaning for business clothing
• Complimentary employee meals
• Paid holidays, vacation, and sick days
• Culinary, retail and wellness experiences at special rates

Schedule and Hours: Full Time; Rotating Schedule. Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal